HVAC Service Manager

Overview

Oversee HVAC service staff, schedules, budgets and quality to ensure profitable, safe installations.

Key Responsibilities

• service audits
• equipment ordering
• technician evaluation
• installations
• dispatch scheduling
• budget management

Tasks

-Performs daily Service Order audits and reviews customer billing to ensure timely cash flow. -Ensures that equipment and materials are ordered and delivered timely for scheduled jobs. -Evaluates technician work to ensure quality meets established standards, techniques, and safety requirements; provides recommendations as required to improve quality and productivity. -Establishes and maintains a regular training program to ensure technicians are properly trained on latest techniques and safety procedures for equipment and general working conditions. -Manages and develops all Operations Department field and office staff, including hiring, terminating, setting work priorities, conducting staff meetings, evaluating performance, and directing work assignments to ensure effective production. -Works with other department managers to meet company goals and objectives. -Communicates with vendors concerning product warranties and recalls, and other operational issues with products and equipment sold and serviced by the Service Department. -Manages larger installations, start-ups, and commissioning projects. Coordinates and directs technicians and/or subcontractors; performs prestart-up inspections and completes turnover of equipment to customer. -Communicates with dispatch to ensure technicians are being scheduled according to skill level, efficiency, and training requirements. -Schedules, directs, and provides technical support to field technicians to meet service demands and customer expectations. -Ensures that all company policies and procedures are being followed. -Reviews and approves weekly payroll for hourly technicians and non-exempt office staff to ensure employees are paid properly. -Evaluates technician workloads and schedules service work in a way that best utilizes manpower. -Ensures all jobs are performed in a safe and effective manner and delivered profitably. -Develops and monitors budgets, goals, and objectives to ensure departmental profitability and success. -Oversees service vehicles to ensures vehicles are being maintained and operated and used according to company policy. -Meets with dispatch regularly to discuss job information, estimated time to complete jobs, labor hours and material used.

Requirements

• hvac
• refrigeration
• ms office
• 5yrs
• leadership
• driver's license

What You Bring

-Five years HVAC management related experience or an equivalent combination of education and experience. -Ability and willingness to work a non-standard schedule: nights, weekends and holidays as required. -The ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems. -Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions. -Excellent leadership skills to enhance team productivity and standards of work produced. -Valid driver’s license with a clean driving record and background. -Possess a strong personal desire for improvement and the desire to motivate employees to do the same. -Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others. -Excellent verbal and written communication skills and strong conflict management skills. -Detail oriented and highly organized with the ability to handle multiple tasks and assignments. -Excellent customer service and sales skills. -Some post-high school education from college, trade school or military. -Good computer skills with proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation. -Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.

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About Abm Industries

-Evolved into a global facility-services powerhouse. -Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services. -Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate. -Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities. -A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021. -Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.

Sector Specialisms