Account Manager

Overview

Manage existing SaaS accounts, ensure retention and drive upsell revenue.

Key Responsibilities

• rfp response
• crm hygiene
• meddpicc
• qbr management
• arr uplift
• forecasting

Tasks

-Respond to customer RFPs, RFIs, and tenders for up-sell opportunities, producing high-quality written responses that clearly demonstrate value. -Coordinate daily activities to ensure the team is aligned with operational priorities and targets. -Collaborate with the Sales Manager to align team activities with broader business goals and sales initiatives. -Support the development of compelling business cases and ROI assessments to underpin up-sell proposals and renewals. -Manage the distribution of tasks and workload to maintain consistent delivery and high performance. -Collaborate with the Customer Success, Marketing, Product, and Pre-Sales teams to deliver compelling proposals and tailored up-sell campaigns. -Use MEDDPICC and digital sales enablement tools to ensure consistent, accurate qualification of all growth opportunities. -Deliver excellence in KPIs, including meeting cadence, CRM hygiene, pipeline generation, opportunity progression, and account health. -Take ownership of your learning and development by engaging with industry insights, internal training, and agentic AI tools. -Ensure smooth day-to-day functioning by resolving blockers, managing dependencies, and escalating issues where necessary. -Lead the Quarterly Business Review (QBR) process for assigned customers, including planning, scheduling, and ensuring the cadence and content and appropriate representation from Causeway. Ensure meetings align with strategic account goals. -Build and nurture trusted relationships with key stakeholders and decision-makers across your assigned accounts. -Support continuous improvement by identifying process bottlenecks and implementing changes that enhance agility and effectiveness. -Develop and manage an account strategy plan to retain and grow revenue in alignment with customer business objectives. -Maintain up-to-date account insights and actions in CRM, ensuring transparency and accountability across all interactions. -Conduct regular strategic business reviews to assess value delivery, explore additional needs, and position Causeway as a growth partner. -Produce accurate forecasts for renewals and up-sell opportunities to inform planning and performance tracking. -Ensure that customers fully adopt and embed Causeway solutions to drive ROI and satisfaction. -Contribute to the development and sharing of best practices across the sales and account management functions. -Monitor key performance indicators and operational metrics to identify trends and support team efficiency. -Collaborate across business units in line with our CausewayOne platform strategy to deliver joined-up solutions. -Drive ARR uplift by identifying up-sell and cross-sell opportunities, as well as qualifying and closing up-sell opportunities within your existing customer accounts. -Feed insights from customer feedback loops into internal teams to drive continuous improvement in solutions and services. -Achieve Gross Revenue Retention (GRR) targets by securing timely renewals and mitigating churn risk. -Represent Causeway at industry events, webinars, and roundtables, strengthening relationships and market awareness.

Requirements

• degree
• crm
• saas
• negotiation
• communication
• collaboration

What You Bring

-Degree-level, diploma or equivalent education preferred -Collaborative mindset with the ability to contribute to team-wide strategies and continuous improvement. -Strong verbal and written communication skills, including previous experience in RFI/RFP/tender responses. -Ability to work to a personal target, being autonomous, proactive and managing time effectively to maximise effectiveness across your solution group. -Ability to build and sustain relationships with senior stakeholders and cross-functional teams. -Proficient in identifying customer objectives and aligning solutions to deliver measurable value. -Confident in using CRM systems and digital tools to manage pipeline, forecast accurately, and drive efficiency. -Proven experience managing and growing revenue from existing accounts in a SaaS or technology business. -Strong track record in achieving revenue retention and up-sell targets. -Relevant built environment industry or digital transformation experience. -Skilled in negotiating renewals and up-sell agreements, including navigating complex commercial discussions.

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Benefits

-4% matched pension. -We take mental health seriously and have a dedicated EAP available 24/7. -Dell discounts. -Access to our award-winning benefits platform. -25 days annual leave + public holidays, increasing with length of service. -Income protection and life assurance. -Private Medical Insurance. -Car Scheme. -Paid study leave + volunteering days. -£100 allowance towards a fitness club.

About Causeway Technologies

-Founded to deliver software solutions that streamline and improve operational efficiency. -Specializes in the development of integrated solutions for managing construction and infrastructure projects. -Offers software for project management, cost control, asset management, and more. -Supports projects across multiple sectors, including infrastructure, transportation, and utilities. -Has a strong presence in the UK and globally, with clients in the public and private sectors. -Works on high-impact projects that improve the delivery of services and reduce costs. -Known for providing scalable software solutions that cater to businesses of all sizes. -Continually innovating, leveraging technology to drive improvements in construction and infrastructure.

Sector Specialisms