Owner Services Specialist

Overview

Manage preferred account relationships, roof guarantees, claims, and customer service.

Key Responsibilities

• contractor coordination
• claims management
• roof assessments
• salesforce reporting
• account management
• risk mitigation

Tasks

-Communicate with contractors to coordinate leak repair scheduling, quality repairs, and processing payment. -Deliver excellent customer service to JM roof guarantee owners by processing and managing claims to ensure customer satisfaction. -Assist with the delivery of roof assessments to building owners utilizing field reports and the SalesForce database. -Build and maintain working relationships with contractors, field technical representatives and technical managers to ensure a high level of service, quality of workmanship and trust. -Be the expert for our Preferred Accounts, by developing and maintaining a positive relationship by responding to requests promptly, providing regular status updates, follow-through and swift resolution to our large national accounts. -Take the lead in coordinating and resolving complex claims while maintaining customer satisfaction and minimizing JM legal risk.

Requirements

• salesforce
• sap
• bachelor's
• customer service
• commercial roofing
• microsoft office

What You Bring

-Working knowledge of SalesForce and/or SAP systems. -Bachelor's degree or five years of professional work experience in lieu of a degree. -Solid customer service, negotiation and problem-solving skills. -Understanding of commercial roofing assemblies and individual roof components as well as all parties involved in the construction process. -Excellent interpersonal, verbal, and written communication skills. -Excellent organization and the ability to multi-task. -Ability to update, maintain, and analyze owner account database. -Ability to work independently and in a team environment. -Experience with the Architectural/Engineering/Construction industry. -Minimal travel required. 0 to 10 days per year. -Two years of experience in a sales-oriented position. -Strong Presentation skills. -Technical proficiency with database and spreadsheet applications and Microsoft Office Suite.

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About Johns Manville

-Renowned for innovative products and commitment to quality with a history spanning over 160 years. -Manufactures fiberglass insulation, roofing systems, and engineered solutions for industrial, commercial, and residential sectors. -Provides high-performance building materials for various construction projects. -Known for cutting-edge insulation solutions that enhance energy efficiency and sustainability globally. -Contributes to the durability and sustainability of vital structures through large-scale infrastructure projects. -Supplies advanced roofing systems for iconic commercial buildings and large-scale energy facilities. -Products support renewable energy applications, including solar and wind projects.

Sector Specialisms

Security Clearance

-pre-employment substance abuse testing required.