Service Administrator

Overview

Dispatch HVAC techs, handle service calls, scheduling, quotes, shipping and customer support.

Key Responsibilities

• work scheduling
• shipping receiving
• dispatch management
• quote preparation
• contract renewal
• wip reporting

Tasks

-Schedule any approved work and order parts as needed to get work done. -Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up. -Make a work-in-progress report on all projects that is reviewed weekly by management. -Oversee shipping and receiving. Fill out a receiving label with the job name, job number, date, PO number, and contact name. Verify that we receive the parts that are on the packing slip. -Complete customer and coworker requests. -Check off the received items and highlight the back-ordered items. Put a copy of the packing slip in the box with the parts. Give the person who requested the parts a copy of the packing slip. -Track and ensure that all PM Service contracts are renewed on time every month by the sales department and management. -Work with the construction foreman to type quotes for unit replacement or new installation. -File a copy in the job file. Update the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number. -Set up and scheduled jobs for the construction department and ordered the material. -Managing service calls from receipt to billing. -Continuously manage the dispatch board throughout the day. Check all open calls and dispatch accordingly. -Daily scheduling and dispatching for field technicians. -Process quotes from the service technicians and send them to the customer daily. -Accurate review of all previous day field visits before billing to ensure proper language and spelling. -Call the customer to confirm that they received the quotes and answer any questions.

Requirements

• microsoft office
• customer service
• ops experience
• hvac
• coins system
• high school

What You Bring

-Knowledge of Microsoft Office -Strong customer service skills -1+ years’ work-related experience in an Operations and Service environment. -HVAC/Facilities experience or Controls Automation is preferred. -Knowledge of the Coins booking system is a plus. -High School diploma or equivalent.

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About Emcor Group, Inc.

-Delivers electrical, mechanical, and energy solutions across various sectors. -Operates across diverse industries including healthcare, education, transportation, and energy. -Known for managing complex projects and consistently innovating. -Focuses on safety and quality to ensure optimal performance and reliability. -Known for projects such as energy-efficient building systems and cutting-edge transportation solutions. -Maintains presence in both private and public sectors, trusted for high-profile ventures.

Sector Specialisms