ASM- Area Service Manager(APT)

Overview

Oversee field service ops, supervise technicians, ensure timely service & customer satisfaction.

Key Responsibilities

• field tracking
• stock management
• service execution
• kpi monitoring
• technical support
• client engagement

Tasks

-Track field staff movements and job completion using mobile or GPS-based field service software. -Engage directly with clients during site visits to ensure satisfaction and build long-term relationships. -Manage area-level stock of spare parts and tools required for field jobs. -Maintain detailed logs of service calls, spare usage, and technician efficiency. -Ensure proper handling, tracking, and return of unused parts and tools by technicians. -Ensure timely execution of service calls including installation, maintenance, troubleshooting, and repairs. -Train, coach, and mentor field service teams to improve technical and customer-handling skills. -Coordinate and monitor the daily schedules of field service engineers and technicians. -Visit customer sites regularly to assess service quality, technician performance, and client concerns. -Maintain high team morale and accountability for service targets. -Track key field KPIs like Service TAT, First Visit Fix Rate, and Daily Job Completions. -Communicate clearly with customers about job status, delays, or resolutions. -Prepare weekly/monthly area performance reports and suggest improvements. -Act as the first point of contact for high-priority or escalated field service issues. -Provide technical support and guidance to field technicians on complex service issues. -Conduct performance evaluations and implement improvement plans where necessary. -Ensure safety compliance and adherence to service standards during field visits.

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About Lixil

-Designs and builds everything from faucets, toilets, kitchens, doors, and windows to complete curtain walls. -Growth fueled by acquisitions of Permasteelisa, American Standard, and GROHE, expanding its global presence. -Products featured in iconic structures such as The Shard, Sydney Opera House, and IFC Hong Kong. -Partners on innovative projects ranging from smart-home sensors to reinvented household toilets. -Brand lineup includes INAX, GROHE, and DXV, blending heritage, design, and innovation.

Sector Specialisms