CRM Coordinator

Description

• Drive clarity and accountability by capturing meeting notes, documenting decisions, and tracking action items.
• Identify recurring operational bottlenecks and propose workflow or process improvements to enhance CRM team efficiency.
• Act as a connective layer between CRM Specialists, regional stakeholders, and technical teams to promote alignment and consistency across global CRM operations.
• Coordinate logistics for CRM training sessions, including scheduling, invitations, and follow-up communication.
• Curate and maintain internal documentation, guides, decision logs, and shared team resources.
• Support change management activities, including communication planning, training enablement, and user readiness coordination across markets.
• Lead scheduling, agendas, and coordination for CRM team meetings, workshops, and training sessions.
• Maintain and update project plans, task lists, and timelines for CRM initiatives.
• Gather and summarize user feedback and adoption insights to support continuous improvement.
• Assist in preparing internal communications, summary updates, and presentation materials.
• Provide coordination and organizational support to the Global Director, CRM.
• Oversee CRM support request and feature request intake workflows, ensuring inquiries are routed appropriately and followed up on.

Requirements

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

This role requires a highly organized, proactive, and detail-oriented individual who thrives in a collaborative environment, can manage multiple priorities, and takes ownership of ensuring work moves forward smoothly.

The CRM Coordinator plays a key role in supporting the day-to-day operations of the Global CRM team. This role helps keep the Global CRM program running smoothly by maintaining structure, clarity, and momentum across initiatives and stakeholders. The position is ideal for someone who is highly organized, proactive, detail-oriented, and enjoys helping teams operate efficiently.

• High attention to detail and proactive follow-through.
• Commercial Real Estate experience preferred
• Ability to work independently and collaboratively.
• Excellent written and verbal communication skills.
• 1–3 years of experience in coordination, administrative support, operations, or a related role.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Salesforce CRM experience preferred.
• Comfortable working in environments with evolving processes and stakeholder needs.
• Bachelor’s degree or equivalent experience preferred.

Benefits

We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Training + Development

Interview process

Visa Sponsorship

Security clearance