Claims Coordinator

Overview

Coordinate claims, handle customers, dispatch, ensure SLA compliance.

Key Responsibilities

• data entry
• document upload
• job monitoring
• estimate creation
• compliance review
• client calls

Tasks

-Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system -Daily review of compliance tasks and all job tasks are completed on time -Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call -Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. -Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. -Manages Customer Service issues and complaints, documenting actions and resolution -May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate -Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required -Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards -Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster -Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times

Requirements

• xactimate
• microsoft office
• crm
• iicrc
• bachelor’s degree
• customer service

What You Bring

-Strong verbal and written communication skills -IICRC Certifications preferred but not required: WTR, ASD, OCT, STC -Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required -Exceptional Customer Service skills -Understanding of all company cycle times and SLAs required for each job and phase -Experience do you have with customer interaction and conflict resolution -Proficient at using Microsoft Office, Outlook, CRM software -Sitting for long periods of time while using office equipment such as computers, phones etc. -Strong problem-solving skills -Bachelor’s Degree or applicable experience preferred, work experience will be considered -High school diploma/GED required -Ability to manage highly confidential information -Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time. -Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. -Personal time management and organizational skills -Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work -Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading. -Dependable and adaptable to operate within a fast-paced work environment -1-3 years of Xactimate experience required- proficient use Xactimate 28

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About Servicemaster Restore®

-Evolved into a crisis-response leader from its origins as a small moth-proofing business. -Tackles emergencies ranging from burst pipes to tornado damage. -Restores homes and businesses after water, fire, smoke, mold, odor, and weather events. -Projects range from small-scale incidents to major community-wide disasters. -Utilizes a Disaster Operations Center with forecasting tools to pre-stage response teams for major events.

Sector Specialisms