Assistant Manager – Tech Support

Overview

Bridge tech, field, and client teams to gather requirements, coordinate issues, deliver solutions.

Key Responsibilities

• demo training
• issue management
• tech coordination
• requirements gathering
• task translation
• solution delivery

Tasks

-Conduct demos, UAT, and provide training to field teams. -Manage issue logs/tickets and ensure timely resolution. -Coordinate between Tech Team & Field Operations. -Gather client requirements and create structured roadmaps. -Translate field issues into clear technical tasks. -Coordinate development updates and deliver solutions to clients.

Requirements

• it graduate
• tech support
• product coordination
• problem solving
• communication
• requirements analysis

What You Bring

-Ability to understand client needs and convert them into technical requirements. -Graduate in IT/Engineering/Computer Applications (preferred). -3–7 years of experience in tech support/product coordination. -Strong communication, documentation & problem-solving skills.

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About Wevois Labs Pvt. Ltd.

-Founded with a vision to revolutionize business technology, specializing in providing cutting-edge digital solutions. -Offers a range of services, including software development, IT consulting, and digital transformation for businesses across sectors. -Focuses on leveraging technology to streamline processes, enhance productivity, and drive growth for clients. -Typical projects involve implementing enterprise-level software solutions, creating tailored systems, and advising on IT strategy. -Sector expertise spans several industries, bringing innovation to both traditional businesses and emerging startups. -Known for its agile approach, adapting quickly to technological changes and delivering scalable solutions.

Sector Specialisms