Entry Level Desktop Support Tech

Overview

Provide on‑site and remote desktop & phone support, installation, and troubleshooting.

Key Responsibilities

• desktop support
• phone support
• troubleshooting
• hardware installation
• inventory management
• user documentation

Tasks

-Perform moves, additions, and change requests for desktop computers and telephones as they are submitted. -Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems. -Assist in the maintenance of all desktop and telephone equipment inventory. -Interface with multiple departments and levels of management. -Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties. -Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions. -Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems. -Setup/Configure and inventory user mobile devices. -Collaborate with the Information Technology team to ensure efficient operation of the company’s desktop computing environment and telephone systems. -Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels.

Requirements

• ios
• active directory
• cisco
• vmware
• high school
• problem solving

What You Bring

-Proficient with iOS and smartphone troubleshooting. -High School Diploma or equivalent required. -Experience with Apple Care a plus. -Experience with Microsoft Active Directory, DNS, and DHCP -Strong Hardware/Software troubleshooting skills. -Prior experience with running and terminating Cat 5, Cat 6 cabling a plus. -Mobility to frequently alternate between sitting, standing, and moving about the facilities. -Experience terminating cat 5/6 in a Patch Panel a plus. -Self-starter and ability to work independently. -Must be familiar with desktop hardware and operating systems such as Windows 10. -Experience installing wall jacks for cat 5 cabling which may include cutting into drywall a plus -Experience with Microsoft Active Directory and Intune usage and administration a plus. -Strong problem-solving skills. -Knowledge and experience supporting Microsoft Office Applications. -Strong analytical and organization skills. -Effectively communicate in English. -Experience with VMWare a plus. -Ability to lift 50 lbs., server chassis and SAN equipment, as well as printers, may need to be moved to accommodate office moves or equipment replacements, workstation UPS’ that have failed will need to be swapped. -Must have the hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer. -Knowledge and experience supporting Microsoft Windows Operating Systems. -Experience with Cisco networking and unified communications a plus. -Finger dexterity is required to operate a computer keyboard. -Travel to Tilson offices throughout the state as necessary. -Ability to independently learn new skills and apply the skills in the environment. -Hearing and speech sufficient to verbally communicate in person and on the telephone. -Strong communication and client skills are required. -Understanding of technology developed through real-world experience in a variety of settings. -Working knowledge of network protocols and equipment a plus. -Ability to work in a team with minimal supervision. -Experience with Microsoft Exchange and Office 365 a plus. -Proficient with iOS and smartphone management and troubleshooting, experience with a Mobile Device Manager a plus.

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About Tilson Homes

-Built a reputation for quality custom homes across Texas. -Mission is to provide affordable, well-crafted homes with exceptional customer service. -Specializes in building homes that cater to individual needs and preferences. -Ensures each home is a personalized experience from the first meeting to the final walkthrough. -Known for commitment to craftsmanship and dedication to meeting customer specifications.

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