Electrical Service Manager - Medium Voltage

Overview

Lead and manage technical support team for medium voltage power products.

Key Responsibilities

• escalation management
• kpi reporting
• tool deployment
• warranty management
• scope management
• customer training

Tasks

-Manage escalations to resolve technical issues which might involve advanced level and above technical support engineers, such as L3, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture. -Generate KPI’s related to technical support performance metrics, areas for improvement and allocation of resources. -Establish and manage team members by coaching and training activities, regular quarterly discussions, determination of further training measures, etc.). -Establish and execute training plan for authorised service partners and internal field service engineers. -Analyze VOC, contribute to secure customer satisfaction, reduce customer effort, and achieve cycle time/cost improvements through team-based problem solving. -Generate and sign off on all SWMS, Services Scope of Works (installation, maintenance, upgrade, retrofit). -Establish and deliver customer training on demand. -Drive Transition Management, roles and task assignment, implementation of daily/weekly/monthly team reporting activities, operational excellence, and continuous improvements initiatives. -Drive process improvements for tools deployment (ticketing systems, Case management and CRM) and contribute to increase customer satisfaction. -Monitor, evaluate and drive to resolution all warranty cases, build regular report that is used for factory warranty management.

Requirements

• communication
• medium voltage
• 10+ years
• contractor license
• commissioning
• testing

What You Bring

-Excellent written and verbal communication skills with the ability to deliver technical evaluation reports. -Strong technical knowledge of Medium Voltage Products - Primary and Secondary switchgear, Transformers, and Switchgear -Minimum 10 years of experience in technical services support within power distribution (medium or low voltage) working on commissioning, site testing, integrated testing including kiosks, E-Houses, MV and LV equipment, and service partner supervision. -Electrical contractor license

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Benefits

-Inclusive and supportive working environment -Outstanding training and development programs for both professional and personal development -On-site parking -Volunteer days -Competitive salary, car allowance and bonus

About Eaton

-global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power. -products and services span across industrial, commercial, residential, and infrastructure markets. -innovative solutions in energy storage, electrical distribution, and industrial automation. -instrumental in advancing technologies for utilities, transportation, and energy management. -recent standout projects include large-scale energy management systems for smart cities and utilities. -systems are crucial for sectors ranging from renewable energy to water resources management. -history of growth through acquisitions, continuously expanding global footprint and product offerings.

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