Will Call Customer Service Representative (CRL)

Overview

Entry-level on-site CSR handling orders, payments, and customer support.

Key Responsibilities

• payment processing
• database management
• order processing
• customer service
• relationship building
• issue resolution

Tasks

-Build sustainable relationships and trust with customer accounts through open and interactive communication -Maintain broad knowledge of clients, products and services. -Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests -Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.) -Handle difficult situations and dissatisfied customers in a calm and professional manner. -Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers -Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations. -Customer database management - Maintain records of customer interactions, process customer accounts and file documents -Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner -Document customer interactions and transactions

Requirements

• high school
• 1yr experience
• customer service
• time management
• critical thinking
• professionalism

What You Bring

-Answer multi-line telephone in a professional manner -1 year of office support experience in a customer service role -Ability to work in a fast-paced, team environment -High School diploma or equivalent -Listen attentively to customer needs and concerns; demonstrate empathy -Utilizes strong time management and organizational skills to successfully multi-task -Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications -Organized and able to keep others organized with ability to prioritize effectively -Able to read and perform simple mathematical calculations -Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues -Maintain business poise and professionalism under stressful situations

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Benefits

-Market competitive 401(k) match -Health and wellness programs -Paid time off -Employee discounts -10 Holidays (inclusive of 2 floating holidays) -Highly competitive base pay -Industry-leading medical, dental, and vision benefits -Life Insurance -Short-term and long-term disability coverage

About Oldcastle Buildingenvelope

-With a rich history of providing innovative building solutions, Oldcastle BuildingEnvelope has become a leader in architectural products. -The company specializes in designing and delivering high-performance glazing systems for both residential and commercial projects. -A trusted partner in the construction industry, Oldcastle BuildingEnvelope works on a wide range of projects, from skyscrapers to luxury homes. -Known for their commitment to quality and cutting-edge technology, they provide systems that are both energy-efficient and aesthetically striking. -From curtain walls to custom windows and doors, their products can be found in iconic buildings around the world. -The company has a nationwide presence and offers services across a variety of sectors, focusing heavily on commercial and residential projects. -Oldcastle BuildingEnvelope's influence extends beyond just building envelopes, as it is at the forefront of sustainability and energy-efficient designs.

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