Client Services Manager

Overview

Lead support team delivering person-centred housing support for mental health customers.

Key Responsibilities

• safeguarding lead
• risk assessments
• kpis monitoring
• team coaching
• service promotion
• brand visibility

Tasks

-You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded -You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike -Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts -You’ll coach your team and manage individual and team performance -You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

Requirements

• people skills
• support experience
• team leadership
• tech savvy
• advocacy
• enhanced dbs

What You Bring

-Great people skills, ability to communicate and understand where people are in their life -Experience of delivering support in a housing or care environment -Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others -Able to use technology for setting rotas, managing budgets, managing spreadsheets, invoicing and ensuring quality support plans and care plans. -The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers -You’ll need an Enhanced DBS check done and we pay for that.

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Benefits

-34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! -To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! -Matching pension contribution (up to 7% and life insurance of 3x basic salary) -Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them. -Instant pay access with Stream

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms

Security Clearance

-enhanced dbs check required (paid by employer)