Customer Service Team Leader

Overview

Lead call centre team delivering smart metering customer service

Key Responsibilities

• system management
• database management
• report drafting
• data analysis

Tasks

-Managing systems and databases -Can you draft reports and use data to drive improvements?

Requirements

• relationship building
• customer service
• regulated industry
• team leadership
• contractor relations
• people management

What You Bring

-Do you have the ability to build strong relationships with all internal and external stakeholders based on integrity & trust? -Experience of demonstrating customer resolution, service improvement, and customer excellence. -Have you gained experience working within a regulated industry? -Do you have strong leadership skills and experience of leading a team to deliver customer & operational excellence? -Experience in a contractor/client relationship -Do you have people management skills

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Benefits

-Discretionary bonus scheme -Reward and recognition scheme -Enhanced maternity, paternity leave and adoption leave -Private health care and health care cash plan for you -Employee assistance programme -My Rewards portal, access to 1000’s of retail discounts -Cycle to work, salary finance and give as you earn schemes -25 days annual leave plus bank holidays -Matched or contributory pension scheme -Life assurance -Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! -Online GP service, 24 hours a day, 365 days a year

About M Group Water

-Specializes in delivering essential water infrastructure services across the UK. -Grown to become a leader in improving water management systems with a focus on comprehensive solutions. -Provides design, installation, maintenance, and repair of water networks. -Services span sectors including utilities, infrastructure, transport, and heavy civil works. -Known for collaboration and delivering complex, impactful projects. -Recognized for expertise in water resources and large-scale infrastructure projects. -Innovative approaches to improving efficiency and sustainability in water management. -Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.

Sector Specialisms

Security Clearance

-successful candidates will undergo 3rd party background checks as part of the hiring process -drug and alcohol testing may be required during induction