Housing Counselor

Overview

Oversee and grow Habitat for Humanity affordable homeownership programs in Wayne & Ontario counties.

Key Responsibilities

• crm tracking
• client intake
• program ops
• financial workshops
• loan packages
• fundraising events

Tasks

-Serve on internal and community-based committees that relate to the performance of this position as needed -Provide a consistent, high level of service and protection to clients’ sensitive and personal information while supporting affiliate compliance within the complicated landscape of affordable housing, and anti-discrimination laws. -Provides housing counseling to GRHFH partners and oversees their progress for their duration of the program. This includes utilization of affiliate CRM to track all client outcomes as directed. -In partnership with the Family Services Manager, is responsible for the daily operations of Greater Rochester Habitat for Humanity (GRHFH) programs operating in both Ontario & Wayne Counties, including but not limited to Homebuyer, Homeward Bound, and Critical Home Repair. -Maintains performance and quality standards based on established department metrics including turn-around times. -Is responsible for attending to calls & drop-ins at our Canandaigua office as they relate to program service inquiries across Wayne & Ontario Counties. -Help market and participate in annual fundraising events -Responsible for applicant recruitment, applicant intake meetings, and document processing for area specific GRHFH programs; regularly coordinating and presenting at community events as needed. -Proactively manages workload, calendar, and client appointments to help meet the goals of the organization and serve clients effectively. -In partnership with the entire Family Services department; plan & conduct financial literacy workshops as scheduled. -Tracks, measures, and records program progress with close attention to required milestones set forth by the affiliate. -Supports the Family Services Manager on all Ontario & Wayne County home sales, preparing loan referral packages, ensuring client compliance and readiness.

Requirements

• loan originator
• program coordination
• hud certification
• associate’s degree
• spanish
• at‑risk

What You Bring

-Ability to obtain a Qualified Loan Originator certification and willingness to renew annually required. -Program coordination experience strongly preferred -Maintains certifications and continued education requirements related to the position, including but not limited to QLO & HUD housing certification. -5th through 9th year: 25 days per year -10th year and beyond: 30 days per year -Must pass the HUD certified housing counseling exam within 6 months of hire or provide certificate if already attained. -2nd through 4th year: 20 days per year -Associate’s degree in human services, social work, banking, or related field AND at least one (1) years’ experience working with an at-risk population preferred. OR three (3) years’ related experience as described above. -Proficiency in spoken and written Spanish strongly preferred

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Benefits

-1st year of employment: 12 days per year -Medical Insurance Plans available, with a choice of four plans including: -Two high-deductible health plans (HDHPs), each eligible for a generous employer contribution to health savings account

About Habitat For Humanity International

-Grew into a global nonprofit operating in over 70 countries, funded by individuals, philanthropies, corporations, and governments. -Uses volunteer labor and 'sweat equity' to build and repair simple, decent, affordable homes without profit. -Hosts signature events like the Jimmy & Rosalynn Carter Work Project, building thousands of homes in blitzes. -Runs Global Village volunteer programs sending participants to build and learn across five continents. -Specializes in residential and community infrastructure and improving water resources in low-income areas.

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