Homes & Communities (Housing) Officer - Kent

Overview

Support residents with tenancy, estate management, and community services.

Key Responsibilities

• resident support
• site inspections
• record keeping
• compliance management
• estate management
• issue escalation

Tasks

In this role, you will be a key point of contact for residents, supporting them to sustain tenancies, maintain safe and welcoming communities, and access the services they need. You'll manage cases end-to-end, carry out home visits, respond to housing queries, and work closely with internal teams and external partners to ensure positive outcomes. -Support residents with housing queries, tenancy sustainment, and community engagement -Carry out inspections, audits, and onboarding of new sites -Maintain accurate records and contribute to service improvements -Collaborate with teams to manage safety, compliance, and service delivery -Deliver customer-focused tenancy and estate management services -Advocate for residents and escalate issues where needed

Requirements

• cih
• irpm
• communication
• organisational
• housing management
• driving licence

What You Bring

-CIH/IRPM qualification or equivalent experience -Willingness to learn property management if you have no prior experience -Strong communication and organisational skills -Experience in housing management (Housing Association or Registered Provider) -Full UK driving licence and access to a vehicle suitable for business purposes

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Benefits

You will be home-based with regular travel across Kent and occasional visits to our Covent Garden and Northampton offices. At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth. -Annual discretionary bonus scheme -Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments -Wellbeing support through MyndUp -Charity fundraising support, with match-funding up to £1,000 for good causes -Workplace Pension - matching personal contributions up to 5% -Cycle to Work scheme, helping you save up to 40% on a new bike and accessories -A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions -Two days' paid volunteering leave a year, allowing you to support causes you care about -Study support package, helping you achieve your personal and professional development ambitions -25 days holiday, and an additional day for every year's service (up to five years)

About Sage Homes

-Partners with major housebuilders and councils to acquire new homes under section 106. -Delivers high-quality Shared Ownership and Affordable Rent properties. -Targets 30,000 homes by 2030. -Revenue of £227 million in 2022. -Typical projects include council-allocated rentals and Shared Ownership developments. -Has become England’s largest newly built affordable housing provider in just a few years.

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