Network Operations Technician - Journeyman

Description

• Routes Service Requests to the appropriate organization required for incident resolution.
• Develops and updates configuration templates for switch and router installs. Applies configuration templates for initial switch and router installs.
• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.
• Supports new infrastructure projects.
• Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
• Performs Network ticket resolution.
• Develops and leverages network TTPs and SOPs to close tickets.
• Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
• Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
• Uses administrative access to the network to stage new switches, routers.
• Maintains all configuration documentation for assigned infrastructure.
• Supports engineering designs and data calls.
• Performs system patching and IAVA patches to network routers and switches.
• Provides training as required on network operations TTPs, and SOPs.
• Performs root cause analyses.
• Troubleshoots systems, documents failures and accessibility problems within the network for our services.
• Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
• Monitors network performance against current outages.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.

Requirements

• Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.
• Technical BA/BS with a minimum of 5 years performing as a Network Engineer on large, complex programs
• LG2 Environmental Solutions (LG2)
• DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC)
• High School diploma or associate degree with a minimum of 7 years performing as a Network Engineer on large, complex programs
• General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint
• Experience supporting DoD projects, specifically network modernization projects
• Performs Cisco or equivalent and software upgrades.
• ITIL v3 or ITSM experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance