Customer Experience Coordinator

Overview

Coordinate showroom, events, and client interactions to ensure exceptional experiences.

Key Responsibilities

• visitor reception
• call management
• inventory control
• client experience
• meeting scheduling
• showroom ops

Tasks

As the Customer Experience Coordinator, you will serve as the vital first and last point of contact for guests, playing a key role in crafting exceptional customer experiences through gracious hospitality. This position requires a blend of expert communication skills, a keen attention to detail, and a collaborative spirit to ensure operational excellence. You will manage the showroom environment, support our Experience Manager in delivering seamless service across office locations, and execute various administrative tasks, all while embodying the brand's commitment to quality and client satisfaction. -Greet visitors and manage incoming calls with professionalism and warmth. -Maintain office supply inventory and manage ordering systems in alignment with budget. -Lead initiatives to elevate the client experience through innovative ideas and solutions. -Support high-visibility engagements and ensure all touchpoints reflect care and detail. -Collaborate with team members to enhance operational excellence across locations. -Create exceptional customer experiences through gracious hospitality and attention to detail. -Coordinate scheduling for meeting rooms and shared spaces to optimize usage. -Oversee mail and courier services for timely handling of items. -Ensure The Experience Center (showroom) is tour-ready by executing daily open and close procedures. -Plan and execute internal and external meetings and events with precision.

Requirements

• microsoft office
• event coordination
• 2+ years
• hospitality degree
• customer service
• problem solving

What You Bring

EEO Statement This role involves a mix of active and desk-based tasks. You should be comfortable standing and walking for extended periods, using your hands for tasks like typing or handling materials, and occasionally reaching or lifting. The ability to lift up to 20 pounds (such as office supplies or event materials) may be required from time to time. Clear communication—both speaking and listening—is also an important part of the role. This is a part-time, in-office position, Monday through Friday. We’re looking for someone who can adapt their schedule based on client tour times and event needs—coverage is needed during the broader window of 8:00 AM – 5:00 PM, with the ability to shift hours accordingly. -You have a strong customer service orientation with a hospitality mindset and meticulous attention to detail. -You possess excellent verbal and written communication skills, demonstrating a professional and warm demeanor. -You have a minimum of 2 years of experience in a customer-facing, hospitality, administrative, or office coordination role. -You have experience in event coordination and logistics, including planning high-visibility or executive-level meetings and engagements. -You have a high school diploma or equivalent; an associate or bachelor’s degree in Hospitality, Business, Communications, or a related field is preferred. -You have proactive problem-solving skills with a resourceful, can-do attitude. -You can manage multiple priorities in a fast-paced, dynamic environment. -You are technologically proficient, including Microsoft Office Suite (Microsoft Excel, Microsoft PowerPoint etc.), basic A/V setup and familiarity with scheduling and inventory systems.

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Benefits

$20 - $25 per hour -Employee Assistance Program (EAP) -Career Development and Advancement: We offer ongoing training, mentoring, and clear, defined paths for promotion to support your long-term career growth with us. -Downtown Parking -Paid Family Medical Leave -Profit Sharing -Flexible Paid Time Off

About Elements

-Combines human-centered design, environmental graphics, furniture curation, flexible construction, and ongoing space services. -Typical projects include Fortune 100/500 workplaces, healthcare, education, hospitality, and government spaces. -Studio names like Slate, Constructive, Floorz, 3D Identity, and PeopleLab reflect distinct craft and focus areas. -Standout fact: one-stop placemaking—from brand storytelling to modular build and long-term servicing.

Sector Specialisms