Service Center Coordinator

Overview

Manages work order compliance, approvals, data integrity, and team training.

Key Responsibilities

• work order
• audit review
• compliance monitoring
• data validation
• process improvement
• team training

Tasks

-Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols. -Ensure all work orders maintain an audit-ready status for Operational Assurance and compliance reviews. -Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards -Track work order trends, identify inefficiencies and potential compliance issues and provide corrective recommendations to leadership. -Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency. -Process and validate work orders to ensure proper categorization, priority level and completeness. -Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels -Assist in the weekly audit of completed work orders to verify labor, materials, photos, and resident acknowledgments are properly recorded. -Train onsite teams on Work Order Management policy, data accuracy, and system processes to ensure consistency in execution. -Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with Work Order Management policy. -Monitor that each technician is scheduled with a full day of work -Contribute to best practices for work order processing. -Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties. -Monitor adherence to Work Order Gatekeeper process and report compliance issues to leadership -Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements. -Participate in periodic policy reviews and recommend updates to reflect operations changes and best practices. -.Identify and escalate recurring compliance failures to leadership for corrective action and process improvements. -Assist with correcting work order discrepancies, preventing unauthorized changes, and ensuring compliance with Gatekeeper controls. -Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking

Requirements

• excel
• word
• outlook
• high school
• problem solving
• 2+ years

What You Bring

-Ability to travel up to 20% -Possession of a valid, state-issued driver’s license and safe driving record is also required. -High School Diploma or GED required. -Proficiency with Outlook, Excel and Word. -Work order Management system training -Strong problem-solving, project management, and organizational skills -Minimum of two (2) years of customer service and administrative experience -Work Gatekeeper framework compliance training -Ability to communicate effectively across multiple levels of the organization -Relevant industry and leadership experience preferred -Strong data entry and documentation skills with high attention to detail

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Benefits

-2 Volunteer Days per year -401K plan with employer matching -Robust PTO to include, sick, floating holidays, vacation, and personal days -Company paid life insurance -Medical and Dental Insurance 1st of the month following employment -Company paid short-term and long- term disability, parental leave. -Discretionary bonuses -Health, Flexible Spending and Dependent Care Accounts

About Balfour Beatty Plc

-It finances, designs, constructs and maintains roads, rail, energy plants, water systems, buildings and communities. -Active across the UK, US, Hong Kong and Canada, it's known for ventures like HS2, Crossrail and major highway upgrades. -Known for innovation, it uses digital tools, off-site manufacturing and automated plant to enhance safety and efficiency. -An unusual highlight: it pioneered the Automated Cone Laying Machine, boosting roadworker safety on live highways.

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