Customer Support Specialist

Overview

Handle 50-60 inbound calls daily, resolve customer issues, and support sales.

Key Responsibilities

• technical procedures
• data entry
• work orders
• outbound calls
• customer support
• customer retention

Tasks

-Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues. -Assist with data entry, reports, and other assignments to support our sales team. -Create work order requests and email proper groups based on priority issues. -Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns. -Assist and resolve customer requests and inquiries. -Work is performed in an office environment with a moderate noise level and regular distractions. -Maintain and retain existing customers with an opportunity to grow the business.

Requirements

• microsoft office
• customer service
• call center
• bilingual spanish
• multi-tasking
• problem solving

What You Bring

-Regular use of computer, keyboard, and mouse. -Professionally handle 50-60 inbound calls for multiple lines of service. -This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work. -Excellent computer skills and phone etiquette are necessary. Min of 40 wpm. -Strong multi-tasking, attention to detail and problem-solving skills. -At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus. -Bilingual Spanish a plus. -Possess a strong work ethic, team player mentality and customer service driven. -Significant daily interaction with customers, other internal team members and members of the sales team. -High energy level and enjoys a fast-paced environment. -Strong knowledge of Microsoft Office (Outlook, Word, and Excel).

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About Par Western Line Contractors, Llc

-Founded with a strong focus on utility construction and powerline services. -Has a long history of delivering reliable and efficient transmission solutions across the U.S. -Specializes in the installation and maintenance of electrical transmission lines. -Focused on providing critical services to energy sectors, including utilities and heavy civil infrastructure. -Known for large-scale, complex projects that require specialized knowledge in high-voltage systems. -Regularly works on projects that span from transmission lines to substations and power infrastructure. -The company’s expertise allows it to tackle both rural and urban electrical transmission challenges. -Has built a reputation for its ability to execute projects on time and within budget, even under demanding conditions.

Sector Specialisms