Customer Solution Design Engineer

Overview

Design engineer translating customer needs into KONE elevator solutions and drawings.

Key Responsibilities

• technical solutions
• product selection
• technical training
• drawing review
• layout creation
• solution proposals

Tasks

-Offers input to the product offering management about customization, standardization and interface requirements for the portfolio -Contribution to the Customer Solutions Engineering virtual and local network -Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard. -Participates in customer meetings and answers customers’ technical questions when needed -Selects the correct product platform on which to make the offering -Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs -Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments. -Ensures clarity on the solution’s scope, including KONE and possible third-party offerings -Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc. -Participates in product and new services release information-sharing sessions -Responsible for creating the layout drawings either in 2D or 3D. the output should match with customer document control procedure and KONE KOS standard.

Requirements

• autocad
• revit
• bim360
• cad/bim
• bachelor
• 5 years

What You Bring

-Excellent engineering tool skills e.g. CAD and BIM skills -Understanding of different building types and customer segments -Basic knowledge of competitors’ products -Good knowledge of environmental and sustainability requirements and norms -Excellent verbal and written English and Arabic language skills. -Excellent communication, negotiation, and customer handling skills. -Hold Bachelor or Diploma degree in Engineering. -Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must. -Minimum of 5 years experience in elevator business or another relevant field.

People Also Searched For

About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms