Service Manager (Construction, Truck & Power Systems)

Overview

Manages service for construction, truck & power systems, ensuring customer satisfaction.

Key Responsibilities

• team leadership
• scheduling
• kpi monitoring
• customer estimates
• tooling management
• safety compliance

Tasks

As the Service Manager, you'll oversee the Construction, Truck, and Power Systems service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today! -Communicates with and coaches employees on assignments, providing technical expertise as needed. -Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination. -Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department -Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies. -Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development -Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc. -Manages all service department personnel. -Maintains a safe, clean, neat and orderly work environment. -Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate. -Determines needs relating to special tooling, equipment, vehicles, and work hours, etc. -Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers. -Works within and promotes vision, mission, and values of BMC. -Maintains a high level of customer satisfaction. -Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up. -Handles documentation and resolution of Goodwill claims with manufacturers. -Reviews work orders and ensure timeliness of completion and accuracy. -Selects, trains and develops employees consistent with department/division goals, providing coaching on career development -Resolving customer disputes to ensure fair value for the customer and company. -Interviews and hires personnel for service department. -Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc. -Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.

Requirements

• mechanical
• computer
• degree
• supervisory
• leadership
• customer service

What You Bring

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. -Must possess a clean driving record -Mechanical experience with the product lines we represent preferred. -Excellent customer service skills -Good oral and written communication skills -Completion of Lead Yourself for internal candidates is preferred. -Computer knowledge -Ability and willingness to work flexible hours -Two-year degree or equivalent experience and training preferred. -Prior supervisory experience or Service Management Training preferred. -Must have good leadership, detail and organizational skills.

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Benefits

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! -401(K) Plan -Maternity / Paternity Benefits -Paid Time Off (PTO) -SmartDollar – employer paid financial planning program -Employee Assistance Program (EAP) – including Health Coaching -Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization -Dental Insurance – 2 plan options -10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution -Vision Insurance -Basic Life/AD&D and Supplemental Life Insurance -Employer paid Short-Term Disability Coverage – 60% of base pay/salary -Health Savings Account – Employer contribution up to $1,300/year -Health Insurance – 3 plan options -Dependent Care Flex Spending Account -Long-Term Disability Coverage

About Butler Machinery

-Originally founded as a Caterpillar dealership, the company serves industries from construction to mining. -They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar. -Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction. -The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity. -Projects range from major infrastructure developments to agricultural advancements and energy solutions. -They have earned recognition for their commitment to delivering quality machinery and exceptional customer service. -In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

Sector Specialisms

Visa Sponsorship

-must have valid work authorization; company does not provide sponsorship.