Capital Projects Customer Engagement Lead (West Sussex)

Overview

Lead community engagement for water capital projects in West Sussex

Key Responsibilities

• community guidance
• stakeholder collaboration
• compliance reporting
• site visits
• customer liaison
• communication plans

Tasks

-Managing community-related queries and providing expert guidance on engagement -Collaborating with internal teams and delivery partners to reduce complaints and improve customer experience -Ensuring compliance with regulatory reporting, branding, and customer excellence standards -Visiting sites regularly to build trust and local knowledge -Acting as the named contact for customers, ensuring open and proactive communication -Leading the development and execution of project-specific communication plans

Requirements

• communication
• resilience
• integrity
• strategic thinking
• customer management
• flexibility

What You Bring

-Excellent written and verbal communication skills -Resilience under pressure and confidence in handling sensitive issues -High integrity and discretion with commercially sensitive information -Strategic thinking and the ability to drive forward your own workplan -Proven experience in customer management and communications -A flexible mindset and the ability to work across functions -Willingness to work irregular hours when needed

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Benefits

-Occupational health service -Cycle to work scheme -Study support may be available for job-related qualifications -Discounts with over 800 popular retailers -Full funded eye tests -Digital GP service -Life assurance equal to 4x salary -25 days annual leave -The chance to run Hampshire as your own patch - no micromanagement -Two paid volunteering days a year -Generous pension up to 11% company contribution -Salary sacrifice electric car scheme (after 6 months service) -Competitive maternity leave and flexible return to work options -Health Cash Plan

About Southern Water

-Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts. -Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East. -Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.

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