Support Assistant

Overview

Provides day‑to‑day operational and resident support in a supported housing service.

Key Responsibilities

• digital records
• financial systems
• risk review
• safety reporting
• group sessions
• referral support

Tasks

-Assisting with the delivery of a range of group work sessions -Assist in collating and submitting information returns on funding, health & safety and performance -Act as point of contact on the phone, reception and deal with a range of enquiries -Supporting customers to be ‘tenancy ready’, enabling successful move on -Inspiring and motivating customers to meet agreed outcomes and develop life skills -Assisting in the promotion of customer involvement and consultation -Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service -Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk -Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns -Carry out day-to-day administration and operational duties -Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support -Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately -Clean and prepare customer rooms as appropriate -Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -Signposting customers to appropriate external support services, such as food banks and other community resources -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking -From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager -Use the Lone Worker system as and when necessary -Support the delivery of the referral process for new customers -Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers -Participate in team meetings, attend regular supervisions and reflecting practice sessions. -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours -Assisting customers with day-to-day support and tenancy-related matters -Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals -Assisting in the planning and delivery of a range of personalised support and move-on plans -Supporting customers to be financially independent through budgeting plans and maximising income -Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them -Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure

Requirements

• housing
• social care
• vulnerable clients
• microsoft office
• customer service
• structured support

What You Bring

-Experience of delivering structured support in either housing or social care -Experience of working with vulnerable client groups -To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required -Experience of working with people in a customer facing environment

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Benefits

-Competitive pay & generous pension -28 days holidays plus bank holidays -Investment in your learning, personal development and technology -Flexible working options available -Deliver your role in line with Riverside company values – “Our Riverside Way”

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-riverside is surrendering its sponsorship licence and cannot sponsor any candidates.