Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

Overview

Front-line IT service desk support for hardware, software and network issues

Key Responsibilities

• software troubleshooting
• remedy ticketing
• account creation
• network management
• os support
• customer support

Tasks

-Troubleshoots all other site authorized software with IMOs and users. -May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. -Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. -Creates logon and email accounts using Microsoft Exchange Server and User Manager. -Assists the IMO with daily functions of computer, network and software management for the site and all users. -Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. -Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. -Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. -Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. -Completes all tasks and assignments as requested by Supervisors and Management. -Works within a small continuous improvement focused team. -Tracks and documents work performed to allow accurate reporting of all Service Desk activities.

Requirements

• secret clearance
• azure architect
• ccnp security
• cissp
• help desk
• customer service

What You Bring

-Must be a US citizen with an active Secret clearance, or higher level, security clearance -Microsoft: Certified: Azure Solutions Architect Expert -Microsoft: MCT: Certified Systems Administrator -Must be able to pass a detailed medical and dental exam. -Excellent interpersonal skills are required. -Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa. -Cisco: CCNP: Certified Network Professional - Security -Microsoft: Certified: Security Operations Analyst Associate -GIAC: GCIH: Certified Incident Handler: Certified Incident Handler -Computing Environment Certificates -Microsoft: MTA: Windows Server Administration Fundamentals -Cisco: CCNA: Certified Network Associate - Security -CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024) -Must have a working knowledge of Microsoft Office software. -Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications. -Microsoft: Certified: Azure Database Administrator Associate -Microsoft: 365 Certified: Modern Desktop Administrator Associate -You must be able to meet all health requirements. -GIAC: GSEC: Security Essentials -Microsoft: Certified: Identity and Access Administrator Associate -Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. -ISC2: SSCP: Systems Security Certified Practitioner -Microsoft: MCT: Certified IT Professional -ISC2: CISSP (or Associate): Certified Information Systems Security Professional -Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas -Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows: -Microsoft: Certified: Azure Security Engineer Associate -ISACA: CISA: Certified Information Systems Auditor -High school diploma or GED with at least one (1) year experience in a service desk/help desk environment. -GIAC: GCED: Certified Enterprise Defender -GIAC: GICSP: Industrial Cyber Security Professional -Demonstrated strong customer service skills are mandatory.

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About Akima

-Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors. -Serves a broad spectrum of industries, including energy, infrastructure, and water resources. -Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions. -Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets. -Approach is deeply collaborative, often working alongside government agencies and other key partners. -Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities. -Focus on operational excellence makes it a go-to partner for government and private sector organizations.

Sector Specialisms

Visa Sponsorship

-in-country applicants must identify their current visa sponsor and provide a copy of their work visa or civil id. -state-side applicants must hold a valid u.s. passport and be able to obtain an international driver’s permit.

Security Clearance

-must possess an active secret (or higher) security clearance. -must pass a police clearance check and satisfy detailed medical and dental exam requirements.