Wholesale Service Desk NHH Advisor

Overview

Assist wholesale water customers, handle data enquiries, transactions & service desk duties

Key Responsibilities

• transaction upload
• transaction correction
• regulatory compliance
• meter data
• data enquiries
• customer service

Tasks

-Ensure all transactions are correctly uploaded. -Attend and actively contribute to team meetings. -Maintain focus on balanced scorecard objectives and strictly adhere to business and wholesale processes, including data protection and wholesale regulatory compliance. -Proactively use information and resources to keep your skills and knowledge up to date. -Provide an excellent standard of customer service to Business Retailers, primarily by assisting with their data enquiries. -Take ownership of rejected transactions, correcting them when needed. -Build strong relationships with peers and colleagues to enhance teamwork, resolve non-household customer queries, and ensure successful productivity. -Work closely with meter readers, acting on their findings to ensure correct data is recorded and sent to the Market.

Requirements

• computer skills
• gcse maths
• gcse english
• customer service
• uk eligibility
• decision making

What You Bring

-Make decisions quickly and be able to multitask -Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. -It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. -Have strong computer skills and have the ability to flex between a high number of different systems -Achieved GCSE Maths and English at Grade 4/C (or equivalent) -Excellent written and verbal communication -Be able to communicate positively in an extremely busy working environment -Have a strong customer service focus with a determination to resolve customer issues.

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Benefits

-Excellent Stakeholder pension scheme, up to 10% employer contribution. -Health cash plan. -Paid volunteering days. -5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. -Cycle to work scheme. -Life assurance. -Flexible annual leave policy to buy or sell holiday leave.

About South East Water Uk

-Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier. -Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution. -Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone. -Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions. -Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works. -Privately owned under a mix of pension and trust entities. -Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Sector Specialisms

Security Clearance

-pass background, identity and employment referencing checks