Customer Solutions Engineer

Description

• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
• Document best practices and repeatable playbooks to make future onboarding faster and more consistent
• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
• Capture and synthesize feedback from customers to inform product priorities and process improvements
• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests

Requirements

• Construction or permitting experience is a plus, but absolutely not required.
• 2 to 6 years in customer-facing roles at B2B or SaaS companies, for example, solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations.
• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.
• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.
• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.
• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.
• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.

Benefits

• 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• 🎤 Team building events
• 🌴 Unlimited PTO
• 🩺 100% Paid health, dental & vision coverage
• 💻 Company issued laptop
• 📈 Equity packages
• 🚍 Commuter benefits
• 💰 Competitive Salary

Training + Development

Interview process

Visa Sponsorship

Security clearance