Airside Experience Specialist - SAN

Overview

Provide guest-focused hospitality and ground support services at a private aviation terminal.

Key Responsibilities

• fuel handling
• de‑icing
• ground power
• aircraft marshalling
• luggage load
• ramp operations

Tasks

-Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders. -Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation. -Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc. -Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. -Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing. -Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo. -Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport. -Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience. -Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job. -Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks. -Maintain safe, clean, and secure ramps and operations. -Create accurate records pertaining to time worked and activities and services performed. -Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation. -Follow emergency response procedures during critical events.

Requirements

• high school
• driver's license
• computer skills
• aviation experience
• customer service
• multitasking

What You Bring

-Minimum of 18 years of age. -Critical Thinking / Reasoning Ability: Ability to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables. -Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. -Computer Skills: Ability to use a computer and email, learn necessary company software, and pass computer-based training modules. -Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training. -Must be able to exercise good judgment and follow directions/directives from supervisor/management. -Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs. -Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. -Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time). -Task Management: Ability to successfully and timely complete Signature’s training programs. -High School Diploma or General Education Degree (GED). -Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. -Must be legally authorized to work in the jurisdiction of employment. -Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights. -Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests. -Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. -Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.

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Benefits

-Disability Insurance -Critical Illness, Hospital Indemnity and Accident Insurance -Tuition reimbursement -Life Insurance -Identity Theft and Legal Services -Training and Development -Flexible Spending Accounts -Medical/prescription drug, dental, and vision Insurance -Health Savings Account -Employee Assistance Program (EAP) & Perks -Paid time off -Paid Maternity Leave

About Signature Aviation

-With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide. -Operates across major airports, offering comprehensive services that cater to both private and commercial aviation. -The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals. -Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment. -With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.

Sector Specialisms

Security Clearance

-pass company criminal and motor vehicle background checks -pass drug tests -meet airport background check requirements to obtain and maintain a security badge