Dispatcher in Home Services

Overview

Coordinate and dispatch technicians, manage schedules, and ensure customer service.

Key Responsibilities

• dispatch scheduling
• material ordering
• location tracking
• service review
• compliance management
• customer communication

Tasks

-Attending ongoing training to stay updated on company services and offerings. -Ensuring the call center has booked calls correctly before dispatching technicians. -Ensuring response times align with company standards and maintenance agreements. -Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed. -Managing material and equipment ordering. -Assisting in compliance management for technician documentation. -Tracking technician locations and updating customers on estimated arrival times. -Reviewing, verifying, and confirming service calls 24 hours in advance. -Selling and renewing service agreements. -Dispatching and deploying technicians promptly to meet customer needs. -Building and scheduling projects efficiently. -Maintaining clear and accurate communication between technicians, customers, and internal teams.

Requirements

• servicetitan
• hvac
• plumbing
• time management
• customer service
• problem solving

What You Bring

-Strong organizational and time management skills -Basic knowledge of HVAC and plumbing services (preferred but not required) -Effective communication and customer service abilities -Ability to multitask in a fast-paced environment -Experience with dispatching software such as ServiceTitan (preferred) -Reliable Technology: Centralized scheduling with ServiceTitan. -Problem-solving skills and ability to manage technician schedules effectively

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Benefits

-Competitive Compensation: Flat rate pay plus commission on most jobs. -Ongoing Training: Grow professionally and financially with continuous learning opportunities. -Supportive Team Environment: Work closely with technicians, service teams, and call center staff. -Professional Support: Uniform service and boot allowance. -Retirement Savings: 401K with company match. -Work-Life Balance: Paid time off. -Comprehensive Benefits: Medical, dental, vision, and life insurance. -Career Growth: Opportunities to advance in multiple locations.

About Goettl Air Conditioning & Plumbing

-With a foundation in innovation, including early solar-heat collector patents, the business paved its way in modern home comfort. -Through strategic acquisitions across Arizona, California, Nevada, and Texas, it earned recognition for rapid expansion. -Their hallmark 'Rejuuuvenations' tune-ups and 24/7 emergency plumbing define their focus on comprehensive household care. -Typical projects span from AC unit installations and gas-line setups to water heater replacements and air/water quality upgrades. -A standout: Smart Sadie remote monitoring membership offers year-round checks, priority support, and maintenance perks. -Under a portfolio-backed growth model, the firm continues acquiring established brands while preserving local leadership. -Known for aggressive sales tactics, the company remains a major regional player with both loyalty and controversy.

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