Dispatch Supervisor Delivery

Overview

Supervises dispatch operations, assigns drivers and vehicles, and ensures timely deliveries.

Key Responsibilities

• dispatch ops
• cad systems
• order scheduling
• radio communication
• reporting
• vehicle assignment

Tasks

-Informs workers of type and location of work to be performed and dispatches workers to job. -Reviews dispatch operations to identify technical and operational training needs and recommend operational improvements. Reviews and recommends modifications to computer-aided dispatch systems. -Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance. -Reviews work orders from departments or complaints from customers, and records type and scope of service to be performed. -Determines and schedules orders according to urgency. -Performs the work of subordinate dispatch personnel as needed. -Receives check in calls from delivery workers by radio, telephone, or in person. -Prepares work schedules to ensure that sufficient shift personnel are available for workload demands. Assigns duties and examines work for conformance to policies and procedures. -Prepares, reviews, and maintains reports, statistics, and records. -Assigns orders to lift operators to be pulled from inventory. -Maintains list of available vehicles. Assigns vehicles according to factors such as length and purpose of trip, freight requirements, and preference of user. Issues keys, record sheets, and credentials to drivers. -Confers with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise. -Records time of departure, destination, cargo, and expected time of return for all deliveries. -Keeps records of repairs, installation and hours required on each job. -Assigns helpers to drivers. -Meets with committees and other interested groups to develop, review, and update policies and procedures for dispatch operations. -Directs activities of drivers by two-way radio. -Tests, inspects, and operates radio, telephone, computer, and other equipment as needed. -Establishes service or delivery routes. -Investigates overdue vehicles. -Maintains record of mileage, fuel used, repairs made, and other expenses.

Requirements

• problem solving
• report writing
• public speaking
• heavy lifting
• calculations
• algebra

What You Bring

-Subject to both typical office environment and outside locations with temperature and weather variations. -Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. -Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. -Ability to write reports, business correspondence, and procedure manuals. -Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. -Must be able to lift and carry up to 50 pounds frequently and on occasion up to 80 pounds. -Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. -Ability to apply concepts of basic algebra and geometry. -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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About Builders Firstsource

-Survived the Great Recession, then expanded rapidly through acquisitions like ProBuild (2015) and merger with BMC (2021). -Projects range from single-family homes to light commercial builds, including off-site prefabricated trusses, panels, and millwork. -Invests in digital tools (e.g., MyBLDR.com via acquisition of Paradigm) and factory-built components to streamline homebuilding. -Maintains its own fleet of trucks and in-house installation services, offering one-stop solutions that most competitors lack. -Stands out for integrating over 60 acquisitions while keeping local teams, and executing major share buybacks alongside growth.

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