Block Manager

Description

• Act as the main point of contact for leaseholder queries and enquiries, providing clear and timely communication.
• Manage reactive maintenance issues, including site inspections, liaising with contractors, and raising purchase orders.
• Oversee insurance-related matters, including claims handling and coordination of remedial works.
• Ensure ongoing compliance by arranging statutory inspections and reports for the in-house managed portfolio.
• Handle administrative duties associated with property management tasks.
• Manage licensing enquiries, including alterations, subletting, lease variations, and derogations; liaise with solicitors as required.
• Address breaches of lease, coordinating with legal advisors where appropriate.
• Liaise with external managing agents on arrears and planned or cyclical maintenance projects.
• Respond to queries from managing agents and leaseholders of managed properties.
• Manage sales enquiries, including preparation of LPE1 forms and conducting inspections when required.
• Support the management of the insurance arrangements for the residential portfolio.
• Oversee the performance of contractors understanding agreements (e.g. cleaners, gardeners).
• Administer Section 20 consultation processes, from notices through to completion of works.
• Assist with arrears management for both in-house and externally managed properties.
• Support preparation of annual service charge budgets.
• Help manage allocated parking spaces and garage stock held under licence.
• Prepare regular reports on arrears, licence breaches, and major works.
• Liaise with managing agents and landlords of leasehold interests, reviewing budgets, demands, and notices, and approving expenditure as necessary.

Requirements

• Minimum 5 years' experience in residential block management.
• Strong knowledge of relevant legislation and industry practices.
• Excellent interpersonal and communication skills.
• Proactive, organised, and able to manage multiple projects simultaneously.
• Confident liaising with leaseholders, contractors, and legal professionals.
• Strong administrative and reporting skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance