Service Manager

Overview

Lead lift service team, manage maintenance contracts and ensure efficient repair operations.

Key Responsibilities

• service management
• callout monitoring
• route planning
• contract management
• report delivery
• repair assessments

Tasks

-Managing the Service Team including, performance management, identifying training necessities, salary reviews and recruitment process of new joiners along with HR. -Managing the day to day service provided to our customers -Monitor callouts and investigate excessive breakdowns in order find solutions -Planning, scheduling and route management -Managing and controlling current maintenance contracts -Deliver timely & accurate management reports -Repairs, assessing quotes and modernisations from client requests -Liaise with HSEQ in implementing H+S policies

Requirements

• orona
• ecodesign
• iso 14006

What You Bring

-250,000 lifts worldwide with Orona technology. -1 out of every 10 new lifts in Europe is Orona. -1st company in the sector worldwide certified in Ecodesign - ISO 14006.

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Benefits

-Employee Assistance Programme -Company Vehicle -Company Sick Pay Scheme -Competitive salary -25 Annual Leave days per year -Contributory pension

About Orona Group

-Evolved from licensed boiler work to pioneering elevator designs by the 1970s. -Headquartered in Hernani, Spain. -Key specialisms include designing, installing, maintaining, and modernizing vertical mobility systems. -Turnkey projects span residential towers, commercial hubs, heritage sites, and transport hubs. -Highest production capacity for full elevator systems in Europe. -Left the Mondragón cooperative in 2022 to pursue full autonomy. -Crafting urban mobility solutions globally with elevators, escalators, and moving walkways.

Sector Specialisms