Dispatch Manager

Overview

Oversee planning, execution, and monitoring of project dispatches for timely, accurate delivery.

Key Responsibilities

• dispatch planning
• route optimization
• real-time tracking
• performance reporting
• documentation
• cross-team coordination

Tasks

-Plan, schedule, and monitor all project dispatches on a daily and weekly basis. -Ensure adherence to company policies on safety, quality, and customer satisfaction. -Ensure all dispatch-related documentation (invoices, delivery challans, packing lists) is complete, accurate, and compliant. -Drive continuous improvement initiatives to enhance dispatch efficiency and accuracy. -Dispatch Accuracy Rate (correct items and quantities delivered) -Monitor real-time status of dispatches and provide timely updates to internal teams. -Maintain dispatch records and prepare reports on dispatch performance, delays, and improvements. -Optimize dispatch routes and loads for cost and time efficiency. -Identify and resolve bottlenecks or delays proactively by collaborating across departments. -Maintain and track dispatch timelines to ensure minimal TAT from production to site delivery. -Coordinate closely with project managers, warehouse, procurement, and transport teams to ensure readiness of materials before dispatch.

Requirements

• supply chain
• logistics
• excel
• erp
• 4-8 yrs
• coordination

What You Bring

-Strong understanding of inventory, logistics, and dispatch planning systems. -Graduate in Supply Chain, Operations, Logistics, or related field. -4–8 years of experience in dispatch/logistics/operations management, preferably in manufacturing, interiors, or related industries. -Excellent coordination and communication skills. -Ability to handle multiple priorities and work under pressure. -Proficient in Excel, ERP systems, and dispatch tracking tools. -Inter-team Coordination Efficiency and issue resolution speed -On-time Dispatch % (vs. planned schedule) -Average TAT (Turnaround Time) for dispatch completion

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About Truww

-It grew to annual revenue around $1 million by partnering exclusively with about a dozen interior firms to manage half their project flow. -Typical projects range from teak-wood furniture and full home interiors to office setups and interior painting for homes and offices. -With an escrow-based payment model, Truww ensures 20% advance protection and releases funds 10 days after project completion. -They curate moodboards and source products via a marketplace offering partner discounts, installation, and quality checks. -Despite its smooth-sounding process, some customers have flagged issues around cost escalation and after-sales support. -Truww’s niche lies in combining design tech with curated execution—offering budget to luxury interiors in a single platform.

Sector Specialisms