HVAC TB Cust Resource Coord

Overview

Schedules and coordinates HVAC service calls and technician assignments.

Key Responsibilities

• customer support
• service scheduling
• time reporting
• nxgen updates
• labor coordination
• technician communication

Tasks

-Answers any customer inquiries and resolves or escalates customer issues, as appropriate. -Receives customer requests for unscheduled or scheduled service. -Attend weekly planning/scheduling meeting -Assist with monitoring of time and expense reporting submission -Review and correct unassociated time for timesheets for technicians -Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. -Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. -Coordinates labor scheduling to align technician to the appropriate customer and service need. -Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.

Requirements

• project accounting
• associates degree
• auto sr
• interpersonal skills
• service operations
• parts ordering

What You Bring

-Experience and/or basic project accounting or costing principals is desired -Associates degree preferred -Auto SR quotes -Able to influence diverse teams to accomplish tasks/goals. -Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. -Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. -High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling. -Able to prioritize work activities based upon financial impact to desired business goals. -Parts ordering/PO creation support

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Benefits

-Scheduled Service Visits – on time -Service + rewards -Start-up support

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms