Front Desk Agent
General Hotels Corporation
The Role
Overview
Handles guest check-in/out, inquiries, and hotel services.
Key Responsibilities
- check‑in
- check‑out
- payments
- record‑keeping
- phone calls
- guest service
Tasks
-Ensuring that the front desk area is clean and organized -Answering phone calls and responding to emails -Providing information about hotel amenities and local attractions -Checking guests in and out of the hotel -Assisting guests with any questions or concerns they may have -Handling cash and credit card transactions -Greeting guests as they arrive at the hotel -Maintaining accurate records of guest information and room assignments
Requirements
- multitasking
- communication
- math
- customer service
- front desk
- detail
What You Bring
-Ability to multitask and prioritize tasks effectively -Strong communication skills, both verbal and written -Basic math skills -Excellent customer service skills -Ability to work well under pressure -Proficiency in using hotel front desk software and equipment -Attention to detail and accuracy
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Benefits
-Company Paid Telemedicine -Flexibility to work different shifts, including weekends and holidays -Generous Time Off Package -Hotel Room Discounts -401(k) with company match -Perks through Benefit Hub -Supplemental Life Insurance -Company Paid Employee Assistance Program -Company Paid Life Insurance -Medical, Dental, and Vision Insurance Options
The Company
About General Hotels Corporation
-Excellence in hospitality drives the company's leadership in hotel development. -Decades of experience have enabled the successful design, development, and management of diverse hotel properties. -Innovation and high service standards have made the company a leader in creating memorable guest experiences. -The portfolio spans luxury and mid-tier hotels, emphasizing comfort, quality, and exceptional service. -Projects span diverse locations, from urban centers to scenic resorts, catering to both business and leisure travelers. -Efforts are ongoing to expand reach while maintaining excellence in each development.
