Advantage Services Coordinator

Overview

Deliver resident-centered case management, counseling, and service coordination.

Key Responsibilities

• data entry
• case coordination
• service planning
• crisis response
• lease management
• newsletter publication

Tasks

-Links residents with new community-based services as individual plans warrant and assists residents in maintaining existing community-based linkages as needed. -Reviews and updates paper and electronic files of assigned residents at least quarterly, including: -Develop an annual professional growth plan for continuing training -Participates effectively as a collaborative member of a coordinated property management/ services team. -Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development. -Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations. -Work collaboratively with property management staff and other departments of CommonBond Communities -Develop a directory of services/resources for each housing community -Provides case coordination for residents with internal and external partners. -Develops, implements, and monitors written agreements for resolving housing risk with residents. -Releases and data privacy requirements -Ensures that paper and electronic data are secured from access by unauthorized persons. -Conducts a thorough strengths-based assessment with each new resident and reassesses regularly with individual plan development. -Provides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills. -Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues. -Develop an asset-based service plan with each resident and update the plan with each resident quarterly. -Gathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes. -Assists residents with preparations for unit inspections and recertifications. -Provide proof of a current and valid driver’s license issued in the state of residency. -Takes the lead in responding to individual crises. -Coordinate publication of each housing community’s monthly newsletter -Contributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter. -Provides individual counseling utilizing evidence-based techniques such as motivational interviewing. -Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies). -Meet with each resident (individual or group) within 30 days of move-in to ensure the resident's understanding of the lease, handbook, and house rules. -Mediates disputes between neighbors and/or between residents and property management. -Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents. -Incorporates at least one educational activity into each resident’s service plan.

Requirements

• cpr
• first aid
• ms office
• associate degree
• 2 years
• de‑escalation

What You Bring

-Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergencies). -Ability to sit for extended periods. -Must be willing and able to travel between sites. -Meet the company Motor Vehicle Record (MVR) criteria. -Be Certified in CPR and First Aid or have the ability to become certified within six months of starting position. -Demonstrated experience working within diverse communities, which include people of various ages, genders, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages. -Excellent interpersonal, verbal, and written communication skills. -Ability to lift, carry, push, and/or pull up to 50 lbs. -Ability to enter data into a computer. -Associate or Bachelor’s degree in a related field or at least three years of experience in a related field. -Must be willing to work evenings and weekends as scheduled. -Two years of experience implementing human service programs focused on ethnically, socially, and/or economically diverse populations. -Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness. -Ability to interact verbally with internal and external audiences. -De-escalation and crisis intervention skills. -Experience with medical social work and documentation. -Experience utilizing MS Office and web-based programs. -Ability to file documents. -Two years of experience implementing programs that use evidence-based models of intervention (e.g., IMR, supported employment, supportive housing). -Must be willing to carry a cell phone. -Knowledge and experience in supportive housing. -Have or be willing to obtain adequate automobile insurance. -Be at least 21 years of age. -Two years of experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.

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Benefits

-Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options -Employee recognition and rewards program -Employee referral program -Work-life balance -Ongoing training and professional development -A respectful and growth-oriented workplace

About Commonbond Communities

-Began with a small team and a bold mission: create affordable homes and supportive communities. -Over five decades, it has grown into the Midwest’s leading nonprofit housing developer. -Its real estate arm oversees site analysis, project financing, entitlements, construction management, and adaptive reuse projects like Brewery Point and The Cooperage. -Balances growth with deep local engagement—listening to residents and partnering with volunteers, municipalities, and nonprofits to shape each community. -Signature model integrates housing with onsite wraparound services—education, employment aid, health, and community-building—to help residents thrive. -Projects span urban, suburban, and rural settings in Minnesota, Wisconsin, Iowa, and South Dakota, often focusing on underserved groups like veterans, seniors, and families. -Standout initiatives include redeveloping historic structures into supportive housing and pioneering senior communities in former brewery complexes.

Sector Specialisms