Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
Greet prospective residents, tour the model/vacant and demonstrate the features and benefits of the interior of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas.
Promptly follow up with prospective residents who have not yet leased to continue the sales process and secure the sale.
Close the sale with prospective residents and obtain a holding deposit, if applicable, and application for an apartment or waiting list.
Pursue and collect rent payments, assist with delinquencies, and court filings.
Conduct all activities in accordance with HUD regulations and Fair Housing requirements.
Assist with completing move-ins, move-outs, certifications, and renewals.
Prepare, submit, and maintain accurate records, reports, and documents.
Follow-up on emails from prospective residents with the goal of obtaining an appointment to show the community.
Assist with marketing surveys.
Ensure confidentiality of all data in the resident files (i.e., income, credit reports, assets, etc.).
Promptly answer telephone and e-mail inquiries from residents and prospective residents.
Determine and certify the eligibility of prospective residents, following government regulations and Company procedures.
Provide information and reports in coordination with other departments as needed.
Requirements
driver's license
high school
property management
communication
spanish
detail oriented
Must have and maintain a valid driver's license in the state of residence.
High school diploma or equivalent combination of education, training, or experience.
Must be willing to travel for training and meetings.
Property Management experience preferred.
Must be able to communicate effectively verbally and in writing.
Able to work a varied schedule including weekends.
Fluent in Spanish is a plus.
Must be able to read and comprehend the English language.