Credit Analyst – ONSITE- Grand Rapids, MI

Overview

Manage commercial credit, collections, and account reconciliation to minimize risk.

Key Responsibilities

• credit review
• collections
• account reconciliation
• bad debt
• dunning letters
• risk management

Tasks

-Maximizing company cash flow by ensuring compliance with established credit policy and collection expectation. -Contact customers regarding overdue accounts and determine reasons for non-payment -Consult with customers to resolve complaints and verify financial and credit transactions -Performing required customer maintenance on accounts -Review commercial customer accounts to identify and select delinquent accounts for collection -Recommend bad debt write-offs -Primarily provides commercial credit and collections functions -Evaluate customer records and recommend payment plans based on payment history, and purchase activity -Issue credit hold notifications -Reconciliation of customer accounts -Maintain accurate records about the customer payment status -Participate in additional projects to support ongoing business needs -Ensures a balanced risk and revenue tradeoff consistent with credit policy and loss target expectations -Investigates the processing activity on accounts that have exceeded the parameters set in our risk management system -Coordinate customer credit changes with the credit department -Issue dunning letters to overdue accounts -Recommend that accounts be shifted to a collection agency

Requirements

• customer service
• collections
• high school
• ms office
• excel
• detail oriented

What You Bring

-Must be able to perform essential responsibilities with or without reasonable accommodations. -Exceptional customer service skills with ability to effectively diffuse negative situations; customer relationship skills -0-2 years collections experience in a commercial environment -High level of attention to detail, strong analytical and problem-solving skills -Ability to establish positive work relationships and effective collaboration skills -High School Diploma or GED equivalent -Strong phone etiquette with professional verbal and written communication skills -Strong computer skills including MS Office-Outlook, Word and Excel and data entry skills -Effective organizational, time management and prioritization skills -Works within well-defined instructions -Ability to apply good judgement, strong work ethics and integrity on the job -Ability to communicate to all levels of internal management -Working knowledge of collections best practices and procedures and/or commercial lien laws

People Also Searched For

About Daikin Comfort

-Merges Daikin’s global tech with Goodman’s U.S. acquisition roots. -Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers. -A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Sector Specialisms

Visa Sponsorship

-no employer-sponsored visa will be provided; applicants must be authorized to work in the us.