Commercial Service Manager

Overview

Oversee daily operations, scheduling, budgeting, and customer satisfaction for entry door services.

Key Responsibilities

• scheduling
• report review
• operations management
• workload planning
• performance reviews
• customer communication

Tasks

-Will assist with hiring, training and developing new employees -Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews -Review monthly financial/operational reports and work with front-line managers to develop action plans to improve -Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed -Ensure that projects are completed timely, below budget and to the satisfaction of the customer -Manage day-to-day operations of the Entry Door service department -Review workload and manpower to meet customer commitments in a cost-effective manner -Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations -Review customer survey data, respond to customer concerns

Requirements

• driver’s license
• bachelor’s degree
• 3 years
• personnel management
• technical applications

What You Bring

-Must possess a Valid Driver’s License and good driving record -Bachelor’s degree, highly preferred and a minimum of three (3) years of experience managing personnel; an equivalent combination of education and experience can be considered -Possess an ability for technical applications and mechanical systems

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Benefits

-Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day -401k retirement plan: Including an employer match! -Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! -Floating Holidays: Up to 2 floating holidays per year -Competitive compensation: Including annual performance evaluations! -Company paid: Life insurance, short-term disability, & long-term disability -Medical, dental, and vision options: Available on the 1st day of the month following your start date!

About Dh Pace Company, Inc.

-Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties. -Offers a wide range of products, including doors, automated systems, and security solutions. -Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance. -Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.

Sector Specialisms

Security Clearance

-successful completion of references, employment verifications, background check, and drug screen required before hire.