Resident Service Specialist

Overview

Assist residents, handle requests, manage moves, ensure community appearance.

Key Responsibilities

• model inspection
• home inspection
• work orders
• yardi entry
• lease docs
• rent monitoring

Tasks

-Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. -Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable). -Participates in monthly functions held by the site to assist in resident retention. -May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. -Serves as the primary point of contact for all resident related inquires. -Administers move-in lease documents and home inspection with resident. -Effectively envision, develop, and implement new strategies to address competitive, complex business issues. -Takes initiative to identify and anticipate client needs and make recommendations for implementation. -Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame. -Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution. -Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI. -Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community. -Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.

Requirements

• excel
• bachelor's
• driver's license
• customer service
• communication
• sales experience

What You Bring

-Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills. -Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. Required and -Ability to resolve problems independently and responsibly. -Strong customer service skills. -Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred -DL NUMBER - Driver's License, Valid and in State Required -This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties. -Ability to handle multiple priorities with tight deadlines in a fast-paced environment. -Demonstrates discretion and ability to maintain a professional attitude and appearance. -Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. -The ability to show houses which may include working in all types of weather conditions. -Previous experience in sales Preferred -High School Diploma or GED (or equivalent) Required and -Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.

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About Hunt Military Communities

-Born out of a 1969 military housing contract, the company has grown into America’s largest owner‑operator of on‑base family homes. -Its portfolio spans nearly 60,000 residences across over 55 Army, Navy, Air Force, Marine Corps and Space Force installations nationwide. -Beyond walls, it fosters connection—hosting events, programs like ‘Little Heroes’, and family‑focused initiatives with local impact. -Unusual for property firms, it built its own Universal Lease model and was featured on PBS and Lifetime’s Military Makeover series. -Operating under parent Hunt Companies, this privately held business reinvests savings into upgrades—HVAC, EV chargers, and resiliency projects.

Sector Specialisms

Security Clearance

-pass drug test, background screen and physical abilities test/mvr check.