Housekeeping Supervisor | State College Toftrees Golf Resort

Overview

Supervise housekeeping operations, staff, and guest service at Toftrees Golf Resort.

Key Responsibilities

• cleanliness
• team training
• guest complaints
• policy compliance
• operational planning
• housekeeping

Tasks

-Monitor and maintain cleanliness, sanitation, and organization of assigned areas. -Train and develop team members and ensure all required training is complete according to standards. -Assist staff with their job functions to ensure optimum service to guests. -Handle guest complaints ensuring guest satisfaction. -Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. -Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. -Performs housekeeping, laundry, and houseperson functions whenever necessary. -Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.

Requirements

• flexible schedule
• communication
• bilingual
• housekeeping
• cleaning techniques
• high school

What You Bring

-Be available to work a flexible schedule, including weekends, holidays, and varied shifts. -Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. -Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. -Bilingual English/Spanish a plus. -Prior housekeeping experience in the hospitality industry; supervisory experience a plus. -Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. -High school graduate or equivalent, some college preferred.

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About Shaner Hotels

-Shaner Hotels is a family-owned company with a rich history in the hospitality industry. -Focuses on hotel ownership, management, and development across the United States. -Operates a diverse portfolio of hotels, including major global brands and independent properties. -Known for expertise in transforming underperforming properties into successful operations. -Business model includes long-term investments with a focus on profitability and asset appreciation. -Strong presence in the upscale and select-service hotel segments. -Projects often involve extensive renovations, brand conversions, and strategic expansions. -Standout in the industry with a hands-on management approach. -Prides itself on deep industry relationships and ability to adapt to market trends.

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