Service Delivery Manager - BMS

Description

Based in Perth, we have an opportunity for an individual to join the Schneider team in the capacity of Service Delivery Manager. Reporting to the Regional Services Manager you will build upon the branch reputation for excellent customer service and satisfaction. Leading a team of service technicians, engineers and other specialists with application knowledge in the areas of HVAC, Controls, Energy Monitoring, Management and Efficiency, Networking, Security, Cyber Security and Systems Integration.

Whilst additionally identifying opportunities to build upon in the areas of field quotes and small works. It will be a challenging but highly rewarding position.

• Working closely with the team of service engineers to provide technical advice and support.
• Ensure Key Performance Indicators are met across the team.
• Running operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and outstanding invoices.
• Supporting the development and progression of all people within your team
• Maintaining a high level of communication with staff to foster loyalty and retention whilst ensuring safe work practice compliance/safety, and performance.
• Managing and delivering on service operations’ key metrics including utilization, maintenance commitment and NPS.
• Support tender submissions, presentations, trainings to both external and internal stakeholders.
• Ensuring maintenance schedules in place for contracted sites are completed and closed within the month allocated.
• Maintaining strong relationships with key customers to drive recurring work - maintenance, callouts, field quotes & SMWX.

Requirements

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

• Excellent report writing and delivery skills.
• Exposure to a market leader in sustainability and automation
• Continuous training on Schneider products
• High level view of NABERS, Energy, Water & Indoor Environment Quality (Preferred).
• Have strong communication skills and will be expected to deliver value propositions.
• Tertiary/trade qualifications in an engineering related discipline or Tertiary qualification in business.
• Strong PC skills in Excel; Word & Office.
• High level view of Building Management Systems (BMS) (Preferred).
• Understand technical operations of customers site and offer value-added solutions/proposals for improvement.
• Sound organisation and time management skills.
• Exposure to contract and portfolio management including financial responsibility and key deliverables.
• High level understanding of Information Technology (IT) principles such as cybersecurity, networks and servers (Preferred).

Benefits

We’re a great place to work but we are continually striving to be the best place to work, join us and see how!

Additionally, we offer all our employees a chance to build your career within our global organization. With our game changing ‘Open Talent Market’ you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.

The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment with opportunities to work remotely, on-site at customer locations or in our SMART Macquarie Park office facility, including an on-site gym.

€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations

• Potential opportunity to purchased further annual leave
• Global support at your fingertips
• Working in a well-balanced team and inclusive environment
• Competitive salary package
• Option to participate in our Share Program, with discounts and company contribution for employees
• Flexibility at Work and Global Family Leave
• Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes

Training + Development

Interview process

Visa Sponsorship

Security clearance