Call Center Representative

Overview

Handle inbound/outbound calls to schedule utility appointments and manage records.

Key Responsibilities

• confidentiality
• inbound calls
• technician coordination
• customer response
• excel tracking
• outbound calls

Tasks

-Maintains confidentiality of customer’s nonpublic information. -Answer inbound calls from customers looking to schedule appointments. -Communicate with service technicians to ensure they arrive at proper location to perform work. -Provides written and verbal responses to customer inquiries as needed. -Accurately track scheduling information on Excel Spreadsheets. -Make outbound calls to set up appointments. -Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.

Requirements

• excel
• outlook
• computer
• high school
• bilingual
• customer service

What You Bring

-Professional communication skills (both verbal and written). -Bilingual (Spanish and English) Preferred -High School diploma or GED is required -Able to work in a fast-paced team environment. -Strong Microsoft Excel experience -Computer proficiency is essential. -Able to handle conflict and an ability to diffuse upset customers. -3 years of customer service-related experience in a high volume call environment -Ability to learn new technologies and systems easily -Solid work history and tenure -Strong Outlook experience -Additional job duties as assigned. Able to demonstrate a willingness to learn -Able to adhere to schedules, multitask, and meet deadlines. -Demonstrates excellent listening and customer service skill.

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Benefits

-Paid time off -Weekly incentive bonuses -Monday - Friday; work from home on Friday; opportunity for OT with a rotating Saturday schedule -We offer health, dental, vision, life, and more as a comprehensive benefits package -Hybrid Schedule

About Magnolia River

-Delivers engineering, inspection, GIS mapping, software development, and land acquisition for utility and pipeline projects. -Specializes in natural gas engineering, pipeline inspection, GIS, proprietary software platforms (FlowGIS, FieldLogIQ), and land acquisition. -Unique in offering end-to-end support — from design and GIS to inspection, field tech, and land services — without performing mainline construction. -The GeoCurrent unit integrates business intelligence and data analytics to enhance compliance and operational efficiency. -Partnered in renewable natural gas with CEM Engineering, showcasing agility in evolving energy markets.

Sector Specialisms