HVAC Branch Representative

Overview

Provide customer service, process orders/quotes, source HVAC parts, maintain inventory.

Key Responsibilities

• inventory control
• order processing
• quotation management
• parts sourcing
• customer support
• client relations

Tasks

-Address customer's concerns and offer the best solution to solve the problem in a timely manner; -Conduct physical inventory and maintain inventory accuracy and cleanliness; -Process orders and quotations using different methods and support inside and outside sales team with quotation requests; -Provide an outstanding customer service in a wholesale distribution environment; -Follow company guidelines, policies and procedures; -Understand clients’ needs and suggest appropriate products or services to achieve satisfaction; -Manage all incoming phone calls and text messages in a professional manner; -Source parts and/or equipment in collaboration with buying groups and suppliers; -Build sustainable customer relationships and trust with customers account through open communication;

Requirements

• hvac-r
• forklift
• ms office
• refrigeration degree
• sales
• problem solving

What You Bring

-Previous experience in HVAC-R industry, retail sales or technical related field (an asset); -Ability to multitask, prioritize, and manage time effectively; -Professional phone manner and customer service skills; -Ability to work under pressure unsupervised; -Ability to operate a forklift, training will be provided as needed; -Excellent verbal and written communication skills; -Good sales abilities and persuasiveness; -Completion of professional degree in refrigeration, heating, ventilation (an asset); -Strong work ethic and positive team attitude; -Problem solving abilities; -Ability to respond to emergency after hours call in an on-call rotation; -Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); -Post-secondary education (an asset);

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Benefits

-Early vacation program. -Reimbursement of professional association membership fees. -Contribution to a collective registered retirement savings plan upon starting your role. -Wellness spending account -An employee assistance program including psychological, financial, and legal support. -Medical and dental coverage from day one, along with short and long-term disability protection -Access to telemedicine from the beginning of your employment.

About Master

-Founded with a vision to drive innovation in construction and infrastructure. -Master has built a strong reputation in delivering high-quality and complex projects. -With decades of experience, the company specializes in both public and private sector projects. -Key sectors include industrial, commercial, residential, and infrastructure developments. -The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities. -Master’s approach blends engineering expertise, technology, and a collaborative project delivery model. -Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity. -The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities. -Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.

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