Resident Experience Coordinator

Overview

Manage resident engagement, operations, and leasing to ensure community satisfaction.

Key Responsibilities

• leasing tracking
• occupancy records
• purchase orders
• resident database
• resident engagement
• vendor partnerships

Tasks

-Track leasing activity, maintain accurate occupancy records, and support overall marketing efforts. -Provide administrative support to the site team and Manager, Residential Operations. -Support the upkeep of model suites and vacant units, ensuring they are tour-ready at all times. -Conduct regular surveys and gather feedback to continuously improve the resident experience. -Recommend and support service improvements based on resident interactions and team insights. -Respond to leasing inquiries, schedule tours, and conduct suite showings for prospective residents. -Plan and coordinate resident events, programs, and activities to foster a sense of community. -Assist with new resident onboarding, providing community information and resources. -Assist with the scheduling of contractors and service providers as required. -Oversee resident amenities and common areas to ensure they are clean, well-maintained, and meet resident needs. -Process rental applications, complete background checks, and prepare lease agreements. -Promote the features and benefits of the community, maintaining a strong understanding of the property. -Act as the primary liaison between residents and management, addressing concerns promptly and effectively. -Build partnerships with vendors and local businesses to provide residents with exclusive discounts and perks. -Manage purchase orders, ensuring timely creation, receipt, and accuracy. -Maintain accurate resident databases and records. -Develop and implement strategies to enhance resident satisfaction and engagement.

Requirements

• team player
• customer service
• yardi
• ms office
• property management
• communication

What You Bring

-Team player who has the ability to multi-task in a fast-paced environment -Exceptional customer service and organizational skills -Knowledge of Yardi preferred -Patient and understanding with residents -Strong communication and interpersonal skills -Preferred knowledge/experience in Property Management -Professionally and courteously respond to phone and walk-in inquiries from residents and prospects. -Proficient with computer software, specifically MS Office

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About Greenwin Corp.

-Greenwin is deeply involved in both large-scale residential developments and commercial real estate projects. -With a keen focus on sustainable building practices, Greenwin's portfolio includes both high-rise apartments and mixed-use buildings. -A standout aspect of Greenwin's history is its ability to blend innovative design with practical development, ensuring both functionality and aesthetic appeal. -Over the years, Greenwin has earned a reputation for handling complex development projects, from community-driven housing initiatives to high-profile urban developments.

Sector Specialisms

Security Clearance

-process rental applications, complete background checks, and prepare lease agreements.