Alliance Director

Overview

Manage account ops, ensure contract compliance, profitability, and client partnerships.

Key Responsibilities

• account management
• financial performance
• budget management
• kpi reporting
• contract negotiation
• team leadership

Tasks

-Acts as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account. -Oversees applicable service lines based on contract structure which can include numerous variations of Facilities, Project or Transaction Management. Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies. -Responsible for financial performance by setting appropriate operational goals while developing capital/operating budgets. -Drive accountability, consistency and transparency down to the teams. -Responsible for identifying training needs, tracking performance, developing and motivating direct reports. Oversees hiring, terminating, compensation, and performance evaluation for all account dedicated employees. -Coordinate quarterly performance reviews between the client and CBRE based on key performance indicators (KPIs) outlined in the executed contract. Optimizes current procedure while developing effective standard operating procedures (SOP) for the account. -Negotiates new management agreements and encourage extension/renewal of existing agreements. -Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client. -Becomes a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication. Create and cultivate, friendly and enjoyable work environment that fosters innovation and productivity. -Partners with CBRE service line platforms engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities. -Continues to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable. -Presents written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations. Generates a robust communication strategy and ensures accuracy of reporting and client submittals. -Establishes management and control procedures to ensure assignments comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budgets and completion according to approved schedules.

Requirements

• bachelor's
• 10+ years
• project management
• leadership
• cre finance
• six sigma

What You Bring

-Bachelor's degree (BA/BS) from four-year college or university and a minimum of ten plus years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting. -Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels -Excellent technical, interpersonal, and analytical skills required. Excellent written and oral communications skills required. Provide long-term strategic view with focus on speed, responsiveness and consistency. -Extensive knowledge and experience in resource allocation and implementation concepts. Strong change agents preferred. -Must have the ability to travel. International travel may be required based on account needs. -Must have strong leadership and management skills and experience with human resource and performance management processes. Critical thinking and service-minded approach to leading. -Ten plus years Commercial Real Estate financial analysis and understanding of financial concepts required. -CFM, FMA industry certifications recommended, other Engineering, Business or technical training or certifications a plus. 6 Sigma, Greenbelt preferred. -Proven ability in talent assessment. Selects and hire new staff as needed. Ability to provide training and development for staff that drives personnel growth and retention. -Ten plus years of experience directing and evaluating performance of a possess excellent written, verbal, and presentation communication skills.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms