Planner

Overview

Coordinate and schedule property repair work, allocate resources, and monitor job progress.

Key Responsibilities

• it operations
• pda management
• rate coding
• repair monitoring
• resource scheduling
• customer service

Tasks

-Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. -Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. -Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders -Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.

Requirements

• it literate
• teamwork
• office experience
• phone skills

What You Bring

-IT literate -Ability to work as part of a team -Experience within an office environment -Excellent telephone communication skills

People Also Searched For

Benefits

-25 days annual leave plus bank holidays -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Access to EAP Counselling sessions

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-mears does not offer visa sponsorship; candidates must have uk work entitlement.

Security Clearance

-roles are subject to relevant dbs/security checks before employment.