IT Support Specialist

Overview

Provide advanced IT support, troubleshoot hardware/software, and manage assets.

Key Responsibilities

• tier‑1 support
• tier‑2 support
• helpdesk
• issue resolution

Tasks

-Managing and resolving first and second tier level IT support requests -Responding to phone calls and e-mails through the Helpdesk from clients and internal staff regarding technical support issues (remedial or add, move and change)

Requirements

• troubleshooting
• 4+ years
• acs certified
• ms365
• cloud
• lan/wan

What You Bring

-Troubleshooting issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment. -4+ years of experience with relevant responsibilities. -Certified Professional of the Australian Computer Society -MS365 qualifications -Experience with cloud technologies -Working understanding of LAN and WAN environments and technologies -Tertiary qualifications or equivalent in IT

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Benefits

-Want to earn long-term rewards that reflect your impact? Woolpert’s Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success. -Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company. -Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies. -Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income. -Need flexibility with where you work? Woolpert supports hybrid work arrangements—two days from home and three in the office, subject to operational needs. -Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa.

About Woolpert

-With a focus on innovation, the company provides comprehensive solutions for a wide range of industries, including aerospace, energy, and government. -Specializing in geospatial technology, the company uses cutting-edge tools and methods to deliver data-driven solutions that drive projects forward. -Their portfolio includes large-scale projects such as airport expansions, energy infrastructure, and sustainable urban developments. -The company has a deep understanding of both public and private sector needs, tailoring its approach to deliver precise, actionable insights for each client. -Known for its commitment to delivering high-quality results, the company is frequently called upon for complex and large-scale infrastructure projects. -One standout feature is its ability to integrate multiple service areas—geospatial, architecture, engineering, and environmental—into seamless, all-encompassing solutions.

Sector Specialisms

Security Clearance

-must successfully pass a pre‑employment background police test.