IT Resource Management Senior Analyst

Description

• Proactively manage resource contention and capacity constraints, proposing creative solutions to ensure project timelines and business objectives are met.
• Analyze resource utilization, project data, and skills information to identify trends, risks, and opportunities.
• Develop and maintain a comprehensive skills inventory and capacity plan for IT personnel to support effective and strategic allocation decisions.
• Develop and maintain robust forecasting models for IT resource demand, considering project pipelines, skills availability, and business priorities.
• Facilitate workshops, seminars, and other learning activities to enhance employee skills and knowledge.
• Build and maintain strong relationships with IT staff to understand their skills, career aspirations, and development goals, aiding in the allocation of meaningful and impactful work.
• Prepare and present insightful reports and dashboards for senior leadership.
• Collaborate closely with Project Managers, Team Leads, and other stakeholders to understand project requirements, resolve staffing conflicts, and facilitate clear communication.
• Identify opportunities and provide recommendations to enhance resource management processes, tools, and policies to improve efficiency and effectiveness.
• Strategically plan and manage the allocation of IT professionals to projects, ensuring alignment with project requirements, budgets, and timelines.
• Act as a Subject Matter Expert (SME) for resource management tools and best practices, promoting interdepartmental cooperation and knowledge sharing.

Requirements

• Strong analytical and quantitative skills, with a high proficiency in Microsoft Excel (e.g., pivot tables, complex formulas, modeling).
• RRSP Match
• Experience with data visualization tools like Power BI or Tableau is a strong asset.
• Experience with Resource Management or Professional Services Automation (PSA) tools is highly desirable.
• Excellent communication, negotiation, and influencing skills, with the ability to collaborate effectively with stakeholders at all levels, from technical staff to senior leadership.
• Bachelor’s degree in Business, Information Technology, Operations Management, Finance, or a related field.
• Direct experience minimum of 3 years specifically in resource management, workforce planning, project coordination, or a related analytical role, within an IT or professional services environment.
• Exceptional problem-solving abilities and sound judgment, with a knack for identifying issues and developing pragmatic solutions.
• A proactive and adaptable mindset with the ability to work independently and drive initiatives forward.
• Relevant professional certifications are a strong plus.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced and dynamic environment.

Benefits

• Paid Vacation
• Dental Insurance
• Health Insurance (includes Virtual Health, and HCSA)
• Service Awards
• Employee Perks & Discounts
• Employee Assistance Program
• Vision Insurance
• Employee Engagement Events
• Long-term Disability
• Floating Days
• Life Insurance
• Short-term Disability
• Tuition reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance