Account Manager 3

Overview

Drive energy efficiency savings by managing residential, business and retail accounts.

Key Responsibilities

• energy savings
• strategic accounts
• opportunity identification
• account planning
• client relations
• market trends

Tasks

-Achieve energy savings goals throughout a customer base of core accounts and non-engaged businesses. -Occasional movement between meeting spaces, collaboration areas, and individual workstations -Develop dynamic relationships with municipal government and utility leadership as primary contact for all Efficiency Smart program offerings as well as identify opportunities within municipal facilities and work with Energy Consultants and other Efficiency Smart staff to ensure their timely completion. -Document and implement strategic account plans for core customers and orchestrate with other Efficiency Smart program staff to execute plans and maximize savings. -Develop expertise in one or more market or customer segments and collaborate with cross-functional team members to support the development and implementation of initiatives that respond to specific business needs. -Identify opportunities within customer and prospective customer base and collaborate with Efficiency Smart staff to ensure their timely completion. -Participate in ongoing individual and team training and provide peer coaching to other Account Managers, Energy Consultants, and other VEIC staff to enhance skills. -Participate in Efficiency Smart outreach events as necessary. -Ensure successful and consistent progress toward stated goals and objectives of the Account Management team. -Develop strategic relationships at senior and other levels within customer base to become a trusted and valued resource. -Identify and keep current with industry, business and market trends to understand their impact on customers’ business.

Requirements

• bachelor's
• 5+ years
• consultative
• ms office
• financial
• communication

What You Bring

-Demonstrated ability to deliver expected results within core accounts or new accounts. -Exemplary written and oral communication skills. -Minimal lifting requirements for office supplies, equipment, or materials -Understand all Efficiency Smart offerings and act as the primary point of contact in communicating initiatives and program results to municipal utility clients. -Bachelor’s degree and five years’ experience utilizing a consultative customer management approach in a business to business energy or professional services field or a combination of education and experience in a related field that demonstrates comparable knowledge and skills. -Proficiency with contact management, word processing, spreadsheet and database software. -Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions -Strong interpersonal skills including in the ability to communicate effectively and build strong business relationships. High degree of professionalism, maturity and a polished demeanor. -Demonstrated ability to understand the economic and business dynamics of assigned accounts, as well as the potential political and strategic sensitivity of their actions within the marketplace and regulatory arena. -Physical mobility to navigate various building environments including commercial facilities, construction sites, mechanical rooms, and/or residential properties -A valid driver’s license and compliance with the Motor Vehicle Safety guidelines outlined in VEIC’s personnel policies. -Ability to safely lift and carry equipment, tools, or materials weighing up to 40 pounds -Capability to climb stairs, stand for extended periods during site visits (1-3 hours), and occasionally access confined spaces or use ladders -Strong personal commitment to the mission, vision, goals and values of VEIC. -Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks) -Tolerance for varying environmental conditions including temperature fluctuations, construction noise, and outdoor weather during site assessments -Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships -Manual dexterity to operate testing equipment, measurement devices, or other field tools as required -Strong financial, technical and business knowledge and skills, including the ability to understand the economic and political dynamics of high-profile customers. -Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements -Ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate. -All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations. -Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions -Visual acuity to view digital screens, documents, and presentations for prolonged periods

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About Veic

-Pioneered the nation’s first regulated statewide energy‑efficiency utility—Efficiency Vermont—in 1999. -Expanded in 2008 to operate major programs in D.C. and Ohio, later adding projects across multiple states. -Designs and runs large‑scale clean‑energy initiatives including rebate programs under IRA/BIL funding. -Specializes in efficiency, building decarbonization, transportation electrification and grid modernization. -Uses data‑driven evaluation, federal funding navigation, and community pilots to drive clean‑energy impact.

Sector Specialisms

Security Clearance

-all positions at veic are subject to criminal background checks and are conducted in compliance with applicable laws.