HVAC Technical Support Advisor - Commercial

Overview

Provide technical after-sales support and training for commercial HVAC-R customers.

Key Responsibilities

• customer interaction
• claims management
• technical training
• technical solutions
• hvac troubleshooting
• technical support

Tasks

-Represent The Master Group at all times while interacting with internal and external customers and building owners. -Manage labor and material claims to Master from customers. -Prepare and provide technical training and fulfill the objectives given by the sales director. -Work with the supplier and customers to find solutions to technical issues on job sites. -Assist customers in trouble shooting of HVAC-R equipment. Assistance may be conducted through visits to the customer job site and by phone. -Act as technical resource to The Master Group office staff.

Requirements

• driver's license
• hvac-r diploma
• electrical diagrams
• mechanical controls
• ms office
• communication

What You Bring

-Valid driver’s license and ability to travel if needed. -G1/G2 and 313A/313D -Proficient in interpreting electrical wiring diagrams. -Proficient in trouble shooting mechanical equipment controls. -College diploma from technical school in HVAC-R related field and/ or related experience -Comfortable reading building mechanical plans. -Ability to communicate in English. -Excellent communication and organizational skills -Knowledge of MS Office software. -Ability to work under pressure -Proficient at writing reports and ability to present technical information to internal and external stakeholders.

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Benefits

-Flexible remote work policy -Early vacation program. -Reimbursement of professional association membership fees. -Contribution to a collective registered retirement savings plan upon starting your role. -Wellness spending account -An employee assistance program including psychological, financial, and legal support. -Medical and dental coverage from day one, along with short and long-term disability protection -Access to telemedicine from the beginning of your employment.

About Master

-Founded with a vision to drive innovation in construction and infrastructure. -Master has built a strong reputation in delivering high-quality and complex projects. -With decades of experience, the company specializes in both public and private sector projects. -Key sectors include industrial, commercial, residential, and infrastructure developments. -The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities. -Master’s approach blends engineering expertise, technology, and a collaborative project delivery model. -Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity. -The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities. -Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.

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